Sr. Service Technician - Field

Alghanim Industries; Kuwait; On-site; KWD 6,000 - 9,000; Full time

Benefits offered by this job

Health insurance

Job summary

Alghanim Industries in Kuwait is seeking an Electronic Service Technician to diagnose, repair and replace parts for household appliances. You will handle troubleshooting of electronics, audio/video devices, and related software interfaces, and order parts to ensure ready-on-site service.

The role requires 3–5 years of field service experience, appropriate refrigeration/electronics certifications, and strong communication skills.

Qualifications

• Must have field service experience in household appliances.
• Proficient in electronics diagnostics and repair tools.
• Strong communication and customer service skills.
• Fluent use of MS Office and smartphone apps for service reporting.

Responsibilities

• Pre-screen, identify, analyse, and repair appliance and electronic product failures.
• Configure/troubleshoot hardware including audio-DSP, A/V control, video and audio devices.
• Order parts as needed to have them on hand for customer visits.
• Document warranties and submit reports daily.
• Maintain safety and company equipment; work independently.

Skills

Field service experience

Electronics diagnostics

Customer service

MS Office

Smartphone proficiency

Education

Diploma

Tools

Diagnostics test equipment

Refrigeration tools

Electronics repair tools

Job description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

• Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction.
• Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial pre-screen so they are in hand before going to customers' premises.
• Perform daily administrative functions to include warranty claims and report submissions.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for work safety.
• Work independently without onsite supervision.
• Track service documents and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years of field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver's license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer service skills.

Education

Diploma