Service Engineer - VRF - Al Mulla Engineering

Al Mulla Group; Kuwait City; On-site; KWD 9,000 - 15,000; Full time

Job summary

Al Mulla Group seeks an experienced after-sales service engineer for VRF systems. You will perform troubleshooting, servicing, and preventive maintenance across multiple brands, ensuring high reliability and uptime.

Lead technicians, coordinate with OEM support, and document service reports. Ideal candidates have 5–8 years of VRF experience and HVAC fundamentals. English and Arabic communication preferred.

Qualifications

• Bachelor’s/Diploma in Mechanical or Electrical Engineering.
• HVAC/VRF certification preferred.
• 5–8 years hands-on VRF troubleshooting experience.

Responsibilities

• Troubleshoot, service, and maintain VRF systems across multiple brands.
• Diagnose complex faults including PCB, compressor, and control issues.
• Lead technicians during maintenance and repair tasks.
• Coordinate with OEM support and ensure timely resolutions.
• Prepare service reports and maintain maintenance logs.

Skills

VRF knowledge

Troubleshooting

HVAC fundamentals

Reading wiring diagrams

Customer handling

Leadership

Education

Bachelor's or Diploma in Mechanical/Electrical Engineering

HVAC/VRF Certification (preferred)

Tools

VRF diagnostic tools

VRF software

Job description

Responsible for delivering high-quality after-sales service operations for VRF systems, with strong hands-on technical expertise in troubleshooting, maintenance, and system optimization. The role requires proven capability in managing service activities, supervising technicians, and ensuring service excellence across multi-brand VRF environments.

Key Responsibilities:

• Perform troubleshooting, servicing, and maintenance of VRF systems across multiple brands (e.g., Samsung, Daikin, Mitsubishi, LG, TCL, etc.).
• Diagnose and resolve complex system faults, including communication errors, PCB failures, compressor issues, and control system malfunctions.
• Perform preventive and corrective maintenance in line with OEM standards and service contracts.
• Respond to emergency breakdown calls and ensure timely and effective resolution.
• Supervise & guide technicians during maintenance and repair works.
• Coordinate with OEM technical support for complex technical issues.
• Prepare accurate service reports, maintenance logs, and technical documentation.
• Manage AMC customers, ensuring adherence to SLAs and high levels of customer satisfaction.
• Identify spare parts requirements and coordinate with procurement team & OEM to ensure availability.
• Support AMC renewals and identify opportunities for additional services or upgrades.
• Provide technical support and guidance to service team and customers.
• Build and maintain strong customer relationships to ensure long-term service excellence and retention.

Educational Qualifications:

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related field.
• HVAC / VRF Certification preferred.

Recommended Experience:

• Minimum 5-8 years of experience in VRF systems and hands-on troubleshooting experience in VRF systems.
• Experience in after-sales service and maintenance operations is essential.
• Experience in handling multiple VRF brands preferred (Samsung, TCL, Daikin, Mitsubishi, etc.)

Skills and Competencies:

• Strong knowledge of VRF system operation, controls, and components.
• Solid understanding of HVAC fundamentals and system integration.
• Ability to diagnose complex VRF system faults.
• Hands-on experience with VRF diagnostic tools and software.
• Ability to read and wiring diagrams and technical drawings.
• Strong problem-solving and analytical skills.
• Effective communication and customer-handling abilities.
• Ability to work independently and handle pressure situations.
• Leadership capability to supervise technicians and service team.

Job Remarks:

• Preferred Language: English, Arabic
• Duty Shift / Timings: One Shift / 08:00 AM to 04:00 PM