Service Desk Admin I (NOSC) - Secret Clearance

V2X Inc; Kuwait; On-site; KWD 8,000 - 16,000; Full time

Benefits offered by this job

Company-paid housing

Transportation

Completion bonus

Tuition reimbursement

Job summary

V2X Inc is seeking a Service Desk Administrator to support enterprise IT systems and services across the theater operations. You will triage incidents, provide escalation guidance, and ensure timely updates and customer satisfaction in a demanding environment.

Desirable candidates have active DoD clearance, experience with DISA DEPO, Army365, and ITSM tools such as BMC Remedy, and will coordinate with regional NOCs, CENTCOM, and NETCOM to maintain theater operations and compliance with DISA

Qualifications

• Active DoD Secret clearance required.
• At least a high school diploma; associate degree preferred.
• Must meet DoD 8570.01M baseline certifications.
• Minimum 4 years in MIS-related roles with IT experience.
• Familiarity with DISA DEPO, Army365, and ITSM tools.

Responsibilities

• Technical and Incident Support: enterprise-level support for AESMP incidents and requests.
• Incident Analysis and Reporting: provide feedback to leadership and Watch Officers.
• Customer Service Excellence: maintain high service quality and clear communication.
• Regional Coordination: act as POC with Regional NOCs, CENTCOM, NETCOM.
• Documentation and Standardization: update SOPs and WIs for processes.
• Account and System Management: manage AD users, Exchange/Army365 accounts.
• Service Coordination: coordinate ASI requests with designated organizations.
• Work Environment: perform well in fast-paced, deadline-driven settings.
• Collaborate across stakeholders to support theater operations.

Skills

Active Secret Clearance

Customer service

Technical support

Incident management

Communication

Education

High School diploma or GED

Associate degree in Computer Science / MIS / IS / Engineering

DoD 8570.01M baseline certifications

4 years of MIS-related experience

Tools

Army365 Portal

BMC Remedy ITSM

Active Directory

DISA DEPO

DNS

DHCP

Microsoft 365 Admin

SharePoint workflows

Spectrum/Solarwinds

Network topology mapping

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.

Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).

Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Responsibilities

• Technical and Incident Support:
  • Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
  • Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
• Incident Analysis and Reporting:
  • Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
  • Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.
• Customer Service Excellence:
  • Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.
• Regional Coordination:
  • Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
• Documentation and Standardization:
  • Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
• Account and System Management:
  • Create, modify, and delete user and computer objects within Active Directory.
  • Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
• Service Coordination:
  • Create, modify, and coordinate ASI requests with designated organizations for theater operations.
• Work Environment:
  • Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
• This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.
• Performs other duties and assignments assigned.

Qualifications

• Qualifications
• Security Clearance:
  • Requires an active active Secret Clearance
• Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
  • High School diploma or GED required. Associate’s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
  • This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
  • The authorized certifications for this job title are listed as follows:
  • Cisco: CCNA: Certified Network Associate - Security
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Security+ ce
  • EC-Council: CND: Certified Network Defender
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISC2: SSCP: Systems Security Certified Practitioner
• Computing Environment (CE):
  • Cisco: CCNA: Certified Network Associate
  • CompTIA: Server+
  • Juniper: Networks Certified Internet Specialist (Any specialization)
  • Microsoft: 365 Certified: Endpoint Administrator Associate
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2016
  • Red Hat: RHCSA: Certified Systems Administrator
• Experience: Academic study beyond high school (up to a bachelor’s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience
  • A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
  • Experience with a customer service-oriented company.
• Skills & Technology Used:
  • Army365 Portal
  • BMC Remedy (ITSM)
  • DHCP for devices and users in a worldwide WAN
  • DISA DEPO
  • DNS
  • Microsoft
  • Microsoft Active Directory
  • Networking services for Directory
  • SharePoint workflow
  • Spectrum & Solarwinds network topology maps

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.