Service Desk Admin I (NOSC)

V2X; Kuwait; On-site; KWD 7,000 - 13,000; Full time

Benefits offered by this job

company-paid housing and transport

a completion bonus

tuition reimbursement program

Program OMDAC-SWACA

Job summary

V2X is seeking a Service Desk Administrator to maintain and support enterprise IT systems for mission-critical operations. You will triage, research and resolve technical issues while communicating clearly with customers, and monitor DISA/ CENTCOM facilities for ASIs and hazards in Southwest Asia AOR.

A strong blend of technical skills and customer service is required. The role involves working with multiple stakeholders to ensure operational continuity, with company-paid housing and

Qualifications

• High School diploma or GED required.
• Associate's degree in Computer Science, MIS, IS, Engineering or related field preferred.
• Minimum 4 years of professional MIS-related experience.
• Baseline and CE certifications required (see list).

Responsibilities

• Provide enterprise-level technical and non-technical support for incidents and requests.
• Act as escalation point for complex application or system issues.
• Document duty shift activities, outages, ASIs and network metrics.
• Coordinate with Regional NOCs, CENTCOM and NETCOM for theater operations.

Skills

Technical support

Customer service

Communication

Incident management

Education

High School diploma or GED

Associate's degree in Computer Science or MIS

Tools

Active Directory

DISA DEPO

Army365

Job description

Working across the globe V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield We bring 120 years of successful mission support to improve security streamline logistics and enhance readiness Aligned around a shared purpose our 3 9B company and 16 000 people work alongside our clients here and abroad to tackle their most complex challenges with integrity respect responsibility and professionalism

The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services Certified at the associate specialist level in multiple disciplines such as systems networks and security e g MCSA CCNA-Security this individual ensures the seamless operation of core systems through proactive monitoring troubleshooting and resolution of incidents and requests reported to the RCC-SWA

Key responsibilities include performing initial assessments triage research and resolution of technical issues while maintaining clear communication with customers The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions ASIs affecting Defense Information Systems DISA and CENTCOM facilities They interpret network topologies to identify and address Hazardous Conditions HAZCON within the Southwest Asia Area of Responsibility AOR Equipped with a solid understanding of DISA guidelines and ITIL processes the Service Desk Administrator is responsible for managing tickets throughout their lifecycle ensuring timely updates resolution and customer satisfaction This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations Program OMDAC-SWACAThis position offers company-paid housing and transportation a completion bonus and tuition reimbursement program You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position strong Responsibilities strong

Key Responsibilities

• Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
• Act as an escalation point for complex application or system issues offering guidance and resolution strategies.
• Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
• Document all duty shift activities impacting theater operations including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs) receipt of Network Tasking Orders (NTO) and network trends or metrics.
• Maintain a high level of customer service during support interactions adhering to service management principles and ensuring effective communication.
• Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM and NETCOM to manage, monitor and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
• Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
• Create, modify and delete user and computer objects within Active Directory; Provision, modify and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
• Create, modify and coordinate ASI requests with designated organizations for theater operations.
• Perform effectively in a fast-paced, deadline-driven environment ensuring smooth operational continuity and swift issue resolution.
• This role demands a combination of technical expertise, attention to detail and the ability to collaborate across multiple stakeholders to support critical theater operations.
• Performs other duties and assignments assigned.

Benefits

• company-paid housing and transportation
• a completion bonus
• tuition reimbursement program
• Program OMDAC-SWACA

Eligibility and Authorization

• You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver's license in order to be qualified for this position.

Security Clearance

• Requires an active Secret Clearance

Qualifications and Experience

• High School diploma or GED required.
• Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
• A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
• Experience with a customer service-oriented company.
• Academic study beyond high school (up to a bachelor's degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience.
• Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
• All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.

Baseline Certifications

• Baseline: Cisco: CCNA: Certified Network Associate - Security;
• CompTIA: CySA+ ce: Cybersecurity Analyst;
• CompTIA: Security+ ce;
• EC-Council: CND: Certified Network Defender;
• GIAC: GICSP: Industrial Cyber Security Professional;
• GIAC: GSEC: Security Essentials;
• ISC2: SSCP: Systems Security Certified Practitioner

Computing Environment (CE) Certifications

• Cisco: CCNA: Certified Network Associate;
• CompTIA: Server+;
• Juniper: Networks Certified Internet Specialist (Any specialization);
• Microsoft: 365 Certified: Endpoint Administrator Associate;
• Microsoft: 365 Certified: Messaging Administrator Associate;
• Microsoft: 365 Certified: Modern Desktop Administrator Associate;
• Microsoft: 365 Certified: Security Administrator Associate;
• Microsoft: Certified: Azure Administrator Associate;
• Microsoft: Certified: Identity and Access Administrator Associate;
• Microsoft: Certified: Information Protection Administrator Associate;
• Microsoft: Certified: Security Operations Analyst Associate;
• Microsoft: MCSA: Windows 10;
• Microsoft: MCSA: Windows Server 2016;
• Red Hat: RHCSA: Certified Systems Administrator