RCC-SWA Manager

Advanced Search; Kuwait City; On-site; KWD 37,000 - 55,000; Full time

Benefits offered by this job

Housing provided

Transportation provided

Completion bonus

Tuition reimbursement

Job summary

V2X is seeking a Cyber Center Manager to oversee the enterprise IT and communications operations across multiple countries, including a high-velocity warzone environment. You will lead a 100+ IT team, drive service delivery, and report to senior stakeholders on performance and risks.

The role requires an active Secret Clearance, DoD 8570.01M compliance, and 10+ years in IT leadership within complex programs. Housing, transportation, completion bonus, and tuition reimbursement are offered.

Qualifications

• Active Secret Clearance required.
• DoD 8570.01M compliance and baseline CE certifications.
• 10+ years IT leadership experience managing large dispersed teams.
• Experience with ITIL/ITSM service delivery and performance metrics.
• Proven ability to coordinate with government stakeholders and clients.

Responsibilities

• Monitor daily performance of enterprise communications and IT services.
• Lead a globally dispersed team of 100+ IT professionals.
• Provide operational guidance and executive-level briefings.
• Liaise with clients, coordinate tasks, and resolve issues.
• Ensure service levels meet or exceed metrics and SLAs.
• Review processes and recommend improvements for efficiency.

Skills

IT leadership

ITIL/ITSM

Team management

Stakeholder communication

Policy compliance

Security clearance

Education

Bachelor's degree in Computer Science or related field

Job description

Education Bachelor of Technology/Engineering(Computers)

Category Information Technology

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. This position description is subject to change at any time as needed to meet the requirements of the program or company. The Cyber Center Manager is responsible for monitoring the daily performance of the entire enterprise communications and information technology while ensuring that all performance metrics and service levels are met, or exceeded. Responsible for analyzing all current processes currently in place and making recommendations and adjustments that address all performance deficiencies/inefficiencies. This enterprise is responsible for providing network services to deployed military units. The ideal candidate will be experienced in managing a team of technical professionals providing services under the ITSM/ITIL framework. Lead meetings with technical teammates and government stakeholders to address performance issues or plans for future process/network changes. Ability to operate in a fast moving environment that is dispersed over multiple countries. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license to be qualified for this position.

Will manage an interdisciplinary, globally dispersed team of 100+ Information Technology professionals responsible for monitoring the network operations enterprise performance, enabling service delivery that meets or exceeds established performance metrics and providing defensive computer operations dispersed across multiple countries in a warzone environment. Provide daily operational guidance, support, and management within the SWA Theater of Operations for respective site or operations including executive level briefings on operational and communication related considerations. Utilizes communication skills to direct all technical resources and report on the progress, issues, and problem areas, and write and review technical documents. Directs daily staff and task activities to meet client and corporate work objectives. Liaison with clients to coordinate activities, negotiate tasks, and solve problems. Reviews performance in all areas and makes recommendations for changes to the service delivery model. Performs other duties and assignments assigned. The work environment will be 95% indoors and 5% outdoors. The outdoor work environment may exceed temperatures 100 F. Candidate must be able to physically withstand extreme heat. Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.

Desired Candidate Profile

Requires an active Secret Clearance

One-year related experience may be substituted for one year of education if a degree is required. Bachelor s Degree from an accredited college or university, or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

• Baseline: ISC2: CCISO: Chief Information Security Officer, ISC2: CISSP: Certified Information Systems Security Professional, ISC2: CISM: Certified Information Security Manager

Proficiency in using a computer - desktop or laptop. Proficiency in using Microsoft productivity software. Proficiency in using Email client software. Ability to assess networking requirements and provide solutions. Ability to make accurate and independent decisions under pressure. Ability to successfully execute many complex tasks simultaneously. Excellent organizational, interpersonal, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment

One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Experience with a customer service-oriented company. Ten (10) plus years of IT related technical and leadership experience. Demonstrated management experience with a team of 100 IT professionals. Possess three (3) years of demonstrated OCONUS experience. Technical experience in ITIL/ITSM service delivery. Demonstrated experience managing multiple projects across a large geographic area. Experience with performance metrics and ensuring service levels are met or exceeded. Analyzing all current processes currently in place and making recommendations and adjustments that address all performance deficiencies/inefficiencies. Providing network services to deployed military units. The ideal candidate will be experienced in managing a team of technical professionals providing services under the ITSM/ITIL framework. Lead meetings with technical teammates and government stakeholders to address performance issues or plans for future process/network changes.

Update proprietary applications regarding:

• Update section employee daily status, leave, sick, on site, etc.
• Verify and track accomplishment of section monthly or quarterly safety and compliance training
• Purge section employee expired certifications
• Verify section employee compliance training in Virtual Training Record
• Verify section vehicle logs are being kept accurately and uploaded
• Ensure section personnel are maintaining their 8570 / 8140 certifications
• Review weekly training compliance reports for accomplishment prior to suspense.
• Review and approve leave forms ensuring before approval all compliance training is current.
• Coordinate transportation and integration of new and returning employees.
• Document and promptly counsel poor performance and policy violations
• Enforce all V2X, GO 1, and dress code policies.
• Provide annual employee appraisal feedback in a professional and constructive manner.
• Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.
• Ensure the safety of personnel and monthly safety inspections are properly conducted.
• Communicate effectively up and down the chain of command.
• Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC)
• Work with employees and HR when emergencies or abnormal circumstances occur.