Senior Service Sales Engineer

Carrier; Kuwait; On-site; KWD 18,000 - 30,000; Full time

Job summary

Carrier seeks a Senior Service Sales Engineer to drive service and aftermarket expansion across our HVAC and cooling solutions. You will manage service agreements, repairs, maintenance, and equipment replacement projects while building strong customer relationships and identifying new business opportunities.

You will lead sales forecasting, bid preparation, and negotiations, collaborating with technical teams to deliver comprehensive reports and proposals.

Qualifications

• Bachelor’s Degree in Mechanical Engineering (preferred) or equivalent.
• MBA is considered an advantage.

Responsibilities

• Ensure proper acquisition of sales opportunities and achievement of financial targets.
• Prepare and present monthly sales forecasts according to service requirements.
• Execute weekly customer visit schedules and maintain strong customer engagement.
• Develop and maintain professional relationships with customers to understand their needs and recommend suitable products and services.
• Increase sales revenue, market share, and customer awareness of company products and services.
• Coordinate with the technical team to prepare reports and deliver technical and commercial reports to customers.

Skills

Sales

Negotiation

Customer relationship management

Communication

Presentation

Business development

Analytical skills

Education

Bachelor’s Degree in Mechanical Engineering

MBA (advantage)

Job description

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move. We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth — and our exceptional people put the customer at the center of everything we do.

Role Purpose

We are seeking an experienced and results-driven Senior Service Sales Engineer to support and expand our Service & Aftermarket business, including:

• Service Agreements
• Repairs & Maintenance Services
• Equipment Replacement Projects
• Compressor Inspection & Maintenance Services

The ideal candidate will be responsible for driving sales growth, building strong customer relationships, identifying new business opportunities, and supporting the company’s long-term commercial objectives.

Key Responsibilities

• Ensure proper acquisition of sales opportunities and achievement of financial targets.
• Prepare and present monthly sales forecasts according to service requirements.
• Execute weekly customer visit schedules and maintain strong customer engagement.
• Develop and maintain professional relationships with customers to understand their needs and recommend suitable products and services.
• Increase sales revenue, market share, and customer awareness of company products and services.
• Coordinate with the technical team to prepare: Compressor Inspection Reports Maintenance Reports Unit Inspection Reports Deliver technical and commercial reports to customers in a professional manner.
• Support business development initiatives within assigned customer segments.
• Identify and develop prospective customer accounts and sales leads.
• Participate in bid preparation, proposal submissions, and negotiations with customers.
• Collaborate with the sales business development team to maximize opportunities.
• Attend trade shows, industry events, and customer meetings to enhance company visibility.
• Maintain strong customer relationships to support long-term business growth.

Qualifications & Requirements

• Bachelor’s Degree in Mechanical Engineering (preferred) or equivalent qualification.
• MBA is considered an advantage.
• Minimum: 5 years of relevant experience in Service Sales (preferred), or 3 years of relevant experience in outside sales/business development.
• Strong sales, negotiation, and customer relationship management skills.
• Good understanding of service and aftermarket business operations.
• Practical knowledge of service systems, programs, and commercial processes.
• Ability to identify customer needs and propose suitable technical solutions.
• Strong communication and presentation skills.
• Ability to work independently and achieve sales targets.

Language Requirements

Proficiency in English is required. Arabic language skills are considered an advantage.

Preferred Skills

• Technical understanding of HVAC/compressor/service systems.
• Experience in maintenance contracts and aftermarket services.
• Business development and opportunity management experience.
• Strong analytical and reporting skills.
• Customer-focused mindset with strong interpersonal abilities.

Our Commitment to You

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, foster collaboration, and drives innovation to serve our customers better. We are guided by our values of Respect, Integrity, Inclusion, Innovation, and Excellence, and we are excited for you to join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.