Senior Service Sales Engineer

Carrier; Kuwait City; On-site; KWD 13,000 - 21,000; Full time

Job summary

Carrier, a global HVAC leader, seeks a Senior Service Sales Engineer in Kuwait City to drive service agreements, repairs, maintenance, and replacements. You will build strong customer relationships, forecast sales, manage bids, and coordinate with technical teams to deliver professional reports and proposals.

The role requires a Mechanical Engineering degree, 5 years in Service Sales (or 3 years outside sales), and strong English communication; Arabic is a plus.

Qualifications

• Bachelor’s Degree in Mechanical Engineering (preferred) or equivalent.
• MBA is considered an advantage.
• 5 years of Service Sales experience (preferred) or 3 years in outside sales.
• Excellent English; Arabic is a plus.

Responsibilities

• Ensure acquisition of sales opportunities and achieve financial targets.
• Prepare and present monthly sales forecasts according to service requirements.
• Execute weekly customer visit schedules and maintain engagement.
• Develop relationships to understand needs and recommend solutions.
• Increase sales revenue, market share, and product awareness.
• Coordinate with technical team to prepare inspection and maintenance reports.
• Deliver technical and commercial reports to customers.
• Support business development within assigned segments.
• Identify and develop prospective accounts and leads.
• Participate in bids, proposals, and negotiations with customers.
• Collaborate with Sales BD team to maximize opportunities.

Skills

Sales skills

Negotiation

CRM

Presentation

Customer relations

Independent worker

Education

Bachelor's degree in Mechanical Engineering

MBA (advantage)

Job description

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move.

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move. We offer industry‑leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth — and our exceptional people put the customer at the center of everything we do.

Role Purpose

We Are Seeking An Experienced And Results‑driven Senior Service Sales Engineer To Support And Expand Our Service & Aftermarket Business, Including

• Service Agreements
• Repairs & Maintenance Services
• Equipment Replacement Projects
• Compressor Inspection & Maintenance Services

The ideal candidate will be responsible for driving sales growth, building strong customer relationships, identifying new business opportunities, and supporting the company’s long‑term commercial objectives.

Key Responsibilities

• Ensure proper acquisition of sales opportunities and achievement of financial targets.
• Prepare and present monthly sales forecasts according to service requirements.
• Execute weekly customer visit schedules and maintain strong customer engagement.
• Develop and maintain professional relationships with customers to understand their needs and recommend suitable products and services.
• Increase sales revenue, market share, and customer awareness of company products and services.
• Coordinate with the technical team to prepare:
  • Compressor Inspection Reports
  • Maintenance Reports
  • Unit Inspection Reports
• Deliver technical and commercial reports to customers in a professional manner.
• Support business development initiatives within assigned customer segments.
• Identify and develop prospective customer accounts and sales leads.
• Participate in bid preparation, proposal submissions, and negotiations with customers.
• Collaborate with the sales business development team to maximize opportunities.
• Attend trade shows, industry events, and customer meetings to enhance company visibility.
• Maintain strong customer relationships to support long‑term business growth.

Qualifications & Requirements

• Bachelor’s Degree in Mechanical Engineering (preferred) or equivalent qualification.
• MBA is considered an advantage.
• Minimum:
  • 5 years of relevant experience in Service Sales (preferred), or
  • 3 years of relevant experience in outside sales/business development.
• Strong sales, negotiation, and customer relationship management skills.
• Good understanding of service and aftermarket business operations.
• Practical knowledge of service systems, programs, and commercial processes.
• Ability to identify customer needs and propose suitable technical solutions.
• Strong communication and presentation skills.
• Ability to work independently and achieve sales targets.

Language Requirements

• Proficiency in English is required.
• Arabic language skills are considered an advantage.

Preferred Skills

• Technical understanding of HVAC/compressor/service systems.
• Experience in maintenance contracts and aftermarket services.
• Business development and opportunity management experience.
• Strong analytical and reporting skills.
• Customer‑focused mindset with strong interpersonal abilities.

Our Commitment to You

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, fosters collaboration, and drives innovation to serve our customers better.

We are guided by our values of Respect, Integrity, Inclusion, Innovation, and Excellence, and we are excited for you to join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.