Sales Associate

Majid Al Futtaim; Kuwait City; On-site; KWD 3,000 - 6,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Kuwait City is seeking a Sales Associate to deliver exceptional customer service and drive sales across fashion brands. You will identify customer needs, demonstrate product knowledge, and work to exceed targets while maintaining store presentation and stock integrity.

The role suits individuals with 1–2 years experience or fresh graduates, with a high school certificate, working on-site in a retail environment in Kuwait.

Qualifications

• Proven customer service standards and ability to identify customer needs.
• Ability to achieve sales targets and promote products.

Responsibilities

• Deliver excellent customer service and assist shoppers.
• Achieve sales targets and suggest related products.
• Maintain store standards including cleanliness and stock replenishment.
• Protect store assets and follow security policies.
• Assist in product location and cross-brand recommendations.

Skills

Customer service

Sales skills

Product knowledge

Upselling

Cross-selling

Communication

Education

High School Certificate

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Sales Associate will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience Preferred, Fresh grads can apply