Sales Associate

Apparel Group; Kuwait; On-site; KWD 3,900 - 5,800; Full time

Job summary

Apparel Group is seeking a store associate in Kuwait to maximize sales through exceptional customer service and retail experience. You will greet customers, assist in selecting products, and ensure visual standards and stock presentation are maintained.

You will promote the Club Apparel Loyalty Program, handle POS transactions, and adhere to the GUEST selling method. Flexibility for extended hours during sales is required, with presentable grooming at all times.

Qualifications

• Experience in retail sales is preferred.
• Ability to work extended hours during sale periods.
• Must be well-groomed and presentable.
• Knowledge of group brands is helpful.

Responsibilities

• Greet customers and assist in selecting products.
• Convert window shoppers into buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow selling guidelines: GUEST – Greet, Understand, Explain, Sell, Thank.
• Maintain stock layouts and ensure VM guidelines are followed.
• Operate the POS and handle payments efficiently.
• Record transactions and ensure accuracy of cash at shifts' start and end.
• Work varied shifts and overtime as required.

Skills

Customer service

Sales skills

Product knowledge

Visual merchandising

Cash handling

Inventory control

GUEST protocol

Tools

POS system

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party