Retail Department Lead & On‑Floor Coach

Alshaya Group; Kuwait; On-site; KWD 107,000 - 201,000; Full time

Job summary

Alshaya Group is seeking a Department Manager to train, develop, and lead a department team on the shop floor to maximise sales and minimise stock loss, while delivering an outstanding standard of customer service.

You will ensure Sales Associates remain motivated and knowledgeable about the brand and will deputize for Store leadership during absences; you will delegate tasks, interview new hires, and drive a commercially aware, results-oriented team.

Qualifications

• At least 3 years retail experience.
• Ability to delegate tasks amongst a team, negotiate with customers and colleagues, and interview new hires.
• Excellent English communication skills (Arabic is an advantage).
• Knowledge of MS Office, Excel, Word, etc.
• Commercially aware and business orientated.

Responsibilities

• Lead, train, and develop a department team on the shop floor to maximise sales and reduce stock loss.
• Ensure Sales Associates are motivated and knowledgeable about the brand.
• Deputize for Store and Assistant Store Manager during periods of absence.

Skills

English communication

Team delegation

Negotiation

Interviewing

Customer service

Tools

MS Office

Excel

Word

Job description

Alshaya Group is seeking a Department Manager to train, develop, and lead a department team on the shop floor to maximise sales and minimise stock loss, while delivering an outstanding standard of customer service.

You will ensure Sales Associates remain motivated and knowledgeable about the brand and will deputize for Store leadership during absences; you will delegate tasks, interview new hires, and drive a commercially aware, results-oriented team.