Restaurant Manager - CP

InterContinental Hotels Group; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

InterContinental Hotels Group in Kuwait is seeking a hands-on Restaurant Operations Lead to drive daily service excellence, oversee the outlet, and ensure brand standards are met across all touchpoints.

You will mentor hospitality teammates, prepare staff rosters, monitor attendance and grooming, manage inventory, handle guest feedback, promote upselling, and coordinate with Housekeeping and Marketing to boost revenue.

Qualifications

• Experience in high-volume restaurant operations within hospitality.
• Ability to maintain brand standards and deliver superior guest service.
• Strong communication and leadership skills for coaching teams.

Responsibilities

• Lead daily restaurant operations and ensure service standards meet hotel procedures and brand requirements.
• Represent the outlet in F&B and operational meetings and conduct daily team briefings.
• Prepare staff schedules based on forecasts, business levels, and events; monitor attendance and grooming.
• Oversee sanitation, hygiene, inventory, and maintain stock par levels; manage labor costs.

Skills

Guest service

Team leadership

Upselling

Budgeting

Communication

Brand standards

Training & coaching

Hygiene

Job description

•· Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.•· Represent the outlet in daily F&B meetings and other operational meetings as required.•· Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.•· Prepare staff schedules based on forecasts, business levels, and special events.•· Monitor staff attendance, performance, grooming, and conduct regular evaluations.•· Ensure all team members comply with InterContinental grooming and service standards.•· Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.•· Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.•· Control beverage, cigar, and cigarette stocks in line with hotel procedures.•· Monitor casual labor and overtime to ensure labor costs remain within the approved budget.•· Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.•· Handle guest feedback and complaints professionally and implement corrective actions when necessary.•· Maintain updated records of regular and VIP guest preferences to enhance personalized service.•· Promote upselling initiatives to maximize revenue and achieve sales targets.•· Support and organize outlet promotions and marketing activities to drive business.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.