Middleware Technical Support Engineer

International Turnkey Systems - ITS; Kuwait City; On-site; KWD 17,000 - 28,000; Full time

Job summary

International Turnkey Systems - ITS is seeking an experienced Middleware Technical Support Engineer for a major Islamic bank project in Kuwait. The role focuses on administering, monitoring, and troubleshooting enterprise middleware platforms to ensure high availability, performance, and secure operation of business-critical services.

You will work with OpenShift, WebLogic, API Gateways, IBM MQ, and REST/SOAP services, coordinating with cross-functional teams, performing RCA, and supporting DR

Qualifications

• 5+ years of Middleware/Application Support experience.
• Experience supporting enterprise production environments.
• Experience with WebLogic, OpenShift, API Gateway, and Unix/Linux.

Responsibilities

• Monitor middleware production environments 24x7 and provide ongoing support.
• Troubleshoot application, middleware, and infrastructure issues.
• Perform RCA and implement preventive actions.
• Deploy and validate application releases.
• Support incident, problem, and change management.
• Monitor system health, availability, and performance.
• Coordinate with application, infrastructure, database, and vendor teams.
• Maintain technical documentation and operational procedures.
• Perform capacity planning and performance tuning.
• Support Disaster Recovery (DR) testing.
• Ensure compliance with security and operational standards.

Skills

Middleware/Application Support

Troubleshooting

Root Cause Analysis

Incident Management

Performance Tuning

Tools

OpenShift

Kubernetes

Oracle WebLogic

API Gateway

IBM MQ

JMS

REST/SOAP Web Services

F5

NGINX

Tomcat

IIS

Job description

For a well-known Islamic Bank, we are looking for Middleware Technical Support Engineer to be responsible for the administration, monitoring, troubleshooting, and support of enterprise middleware platforms that enable integration between applications and backend systems. Ensure high availability, performance, security, and timely resolution of production incidents while supporting business-critical services.

Key Responsibilities

• Monitor and support middleware production environments 24x7.
• Troubleshoot application, middleware, and infrastructure issues.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Deploy and validate application releases.
• Support incident, problem, and change management.
• Monitor system health, availability, and performance.
• Coordinate with application, infrastructure, database, and vendor teams.
• Maintain technical documentation and operational procedures.
• Perform capacity planning and performance tuning.
• Support Disaster Recovery (DR) testing.
• Ensure compliance with security and operational standards.

Required Experience

• 5+ years of Middleware/Application Support experience.
• Experience supporting enterprise production environments.
• Experience with WebLogic, OpenShift, API Gateway, and Unix/Linux.

Required Technical Skills

OpenShift & Container Platforms

• Strong experience in OpenShift administration and Kubernetes fundamentals
• Proficiency with oc command operations, including: Pods, Deployments, ReplicaSets, Services, Routes, ConfigMaps, Secrets Logs and Events monitoring. Rollout management, scaling, and resource utilization

Oracle WebLogic

• Expertise in Oracle WebLogic administration
• Domain and cluster configuration and management
• Node Manager operations and application deployment
• JVM tuning, thread/heap analysis, and connection pool optimization
• Security management, including SSL configuration

Middleware & Integration Technologies

• Administration of API Gateways
• Experience with IBM MQ and JMS messaging
• Development and integration of REST/SOAP Web Services
• Knowledge of load balancing and reverse proxy technologies (F5, NGINX)
• Familiarity with IIS and Tomcat (preferred)

Database Platforms

Hands-on experience with one or more of the following: