BMC Helix ITSM system administrator - Kuwait

Diyar United Company; Kuwait City; On-site; KWD 6,000 - 10,000; Full time

Job summary

Diyar United Company in Kuwait City seeks an experienced IT service delivery professional specializing in BMC Helix ITSM and TrueSight. The role involves developing and administering BMC applications, creating complex reports, dashboards, and inventory catalogs, with strong English communication and Arabic knowledge preferred.

Minimum 7 years in IT service delivery and 5 years configuring BMC apps, bachelor degree in computer science or related field.

Qualifications

• University degree in CS/CE/Electronics or related field.
• BMC Helix ITSM Development & Admin certificates.
• Minimum 7 years in IT service delivery.
• Minimum 5 years configuring and managing BMC applications.
• Fluent in English; Arabic knowledge preferred.

Responsibilities

• Create and customize BMC Dashboard reports.
• Develop and administer TrueSight modules.
• Customize and develop BMC Applications.
• Generate complex reports using fields and formulas.
• Create inventory catalogs.

Skills

BMC Dashboard

TrueSight Modules

BMC Application development

Complex reporting

Inventory catalogs

Fluent English

Arabic knowledge

Interpersonal skills

Education

Bachelor's degree in CS/CE/Electronics

BMC Helix ITSM development & administration certificates

Tools

BMC Helix ITSM

TrueSight

Job description

Scope of Work:

• Experience in BMC Dashboard to generate reports.
• Experience in TrueSight Modules in both development and administration.
• Capable in customizing and developing BMC Application.
• Capable in generating complex reports by working with field and formulas.
• Ability to create Inventory Catalogs.
• Fluent in English and preferably have knowledge of Arabic as well.
• Good interpersonal skills.

Experience:

• University Degree in Computer Science, Computer Engineering, Electronics Engineering or related area.
• BMC Helix ITSM Application Development & Administration Certificates.
• Minimum (7) years of experience of working in IT Service Delivery
• Minimum (5) years of experience of working in configuration and managing BMC Application.