Luxury Spa & Wellness Lead — Elevate Guest Experiences

Four Seasons Hotels and Resorts; Kuwait City; Presencial; KWD 30.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary hotel stays

Discounted stays at Four Seasons

World-class training and development

Descripción de la vacante

Four Seasons Hotels and Resorts in Kuwait City is seeking a Spa Operations Supervisor to lead daily spa operations, bookings, and guest experiences. You will train staff and implement upselling incentives, while maintaining Four Seasons service standards.

Ideal candidates have luxury spa supervision experience, bilingual English/Arabic, and strong communication and organizational skills. The role offers opportunities for growth within our luxury brand.

Formación

• Experience in supervising luxury spa operations.
• Fluent in English and Arabic (written and spoken).
• Excellent communication and organizational skills.
• Prior supervisory experience in a luxury spa or wellness setting preferred.
• Knowledge of spa software systems such as Book4Time, Birchstreet, Opera, and HotSOS.
• Proficiency with Microsoft Office (Word & Excel) and Canva.

Responsabilidades

• Oversee spa booking practices to maximize productivity and room utilization.
• Supervise daily spa operations and staff, ensuring standards.
• Conduct training and maintain the Spa Training Manual and quarterly materials.
• Develop and implement up-selling incentives to drive revenue.
• Provide guest consultations and coordinate appointments per standards.
• Maintain retail displays and manage inventory.

Conocimientos

Leadership

Communication

Organizational skills

Team supervision

Customer service

Bilingual English/Arabic

Upselling

Problem solving

Motivate team

Attention to detail

Herramientas

Book4Time

Birchstreet

Opera

HotSOS

Microsoft Word

Microsoft Excel

Canva

Descripción del empleo

Four Seasons Hotels and Resorts in Kuwait City is seeking a Spa Operations Supervisor to lead daily spa operations, bookings, and guest experiences. You will train staff and implement upselling incentives, while maintaining Four Seasons service standards.

Ideal candidates have luxury spa supervision experience, bilingual English/Arabic, and strong communication and organizational skills. The role offers opportunities for growth within our luxury brand.