IT Support Technician

Maseera; Kuwait City; Vor Ort; KWD 6.000 - 12.000; Vollzeit

Zusammenfassung

Maseera in Kuwait City is seeking an IT Support Technician to help maintain and repair AU IT Systems and support the daily operations of the department. You will provide first level support for software and classroom technology, install and maintain equipment, diagnose issues, and follow university guidelines.

This role reports to the Manager- Network and Systems Support and requires proactive problem-solving and teamwork.

Aufgaben

• Provide first level support for computer software and classroom technology equipment used.
• Respond to requests for technical assistance in-person, via phone, and electronically.
• Install and maintain computer equipment.
• Diagnose and resolve technical hardware and software issues.
• Perform typical maintenance tasks to support the daily operations of the department.
• Perform prescribed preventative maintenance on machinery and the building or grounds as required.
• Prioritize and manages multiple projects simultaneously and follow-up on issues in a timely manner.
• Properly escalation unresolved issues to appropriate internal teams and supervisor.
• Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
• Follow the university rules, guidelines, and regulations.
• Perform other related duties as required.

Jobbeschreibung

FUNCTION: Provide support in the daily operations of the department. Responsible for the maintenance and repairs of all AU IT Systems.

PRIMARY TASKS:

• Provide first level support for computer software and classroom technology equipment used.
• Respond to requests for technical assistance in-person, via phone, and electronically.
• Install and maintain computer equipment.
• Diagnose and resolve technical hardware and software issues.
• Perform typical maintenance tasks to support the daily operations of the department.
• Perform prescribed preventative maintenance on machinery and the building or grounds as required.
• Prioritize and manages multiple projects simultaneously and follow-up on issues in a timely manner.
• Properly escalation unresolved issues to appropriate internal teams and supervisor.
• Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
• Follow the university rules, guidelines, and regulations.
• Perform other related duties as required.

LEVEL OF RESPONSIBILITY: To ensure that duties are carried out to a satisfactory standard.

DIRECTION/SUPERVISION RECEIVED: Direction is received from the Manager- Network and Systems Support.