IT Technical Support

Australian University; Kuwait City; Vor Ort; KWD 9.000 - 15.000; Vollzeit

Zusammenfassung

Australian University in Kuwait City seeks an IT Support Associate to provide day-to-day helpdesk support for software and classroom technology, and to maintain AU IT systems. You will diagnose and resolve hardware and software issues, install equipment, and perform preventative maintenance on machinery and facilities.

The role reports to the Manager - Network and Systems Support and requires a bachelor’s degree and at least two years of relevant experience.

Qualifikationen

• Minimum 2 years of relevant experience.
• Certifications such as A+, Network+, MOUS, and/or MCP are preferred.

Aufgaben

• Provide first level support for software and classroom technology.
• Respond to requests for technical assistance in-person, via phone, and electronically.
• Install and maintain computer equipment.
• Diagnose and resolve hardware and software issues.
• Perform preventative maintenance on machinery and facilities as required.
• Prioritize and manage multiple projects and follow up on issues.
• Escalate unresolved issues to appropriate internal teams and supervisor.
• Create, update, and maintain AU-developed operational guidelines and in-house records.
• Follow university rules, guidelines, and regulations.
• Perform other related duties as required.

Kenntnisse

First level support

Technical troubleshooting

Ausbildung

Bachelor’s degree in relevant field

Tools

A+ Certification

Network+ Certification

MOUS Certification

MCP Certification

Jobbeschreibung

FUNCTION: Provide support in the daily operations of the department. Responsible for the maintenance and repairs of all AU IT Systems.

PRIMARY TASKS:

• Provide first level support for computer software and classroom technology equipment used.
• Respond to requests for technical assistance in-person, via phone, and electronically.
• Install and maintain computer equipment.
• Diagnose and resolve technical hardware and software issues.
• Perform typical maintenance tasks to support the daily operations of the department.
• Perform prescribed preventative maintenance on machinery and the building or grounds as required.
• Prioritize and manages multiple projects simultaneously and follow-up on issues in a timely manner.
• Properly escape unresolved issues to appropriate internal teams and supervisor.
• Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
• Follow the university rules, guidelines, and regulations.
• Perform other related duties as required.

LEVEL OF RESPONSIBILITY: To ensure that duties are carried out to a satisfactory standard.

DIRECTION/SUPERVISION RECEIVED: Direction is received from the Manager- Network and Systems Support.

SELECTION CRITERIA:

ESSENTIAL:

• Bachelor’s degree in relevant field.
• Minimum 2 years of relevant experience.
• Certifications such as A+, Network+, MOUS, and/or MCP are preferred.
• Ability to work under pressure, unsupervised, and as a member of a team.