Student Success & Tutoring Center Coordinator

American University of Kuwait (AUK); Kuwait; Vor Ort; KWD 9.000 - 14.000; Vollzeit

Zusammenfassung

The Academic Support Specialist at American University of Kuwait (AUK) will support the Tutoring Center’s daily operations, coordinate scheduling, and supervise peer tutors and student employees. The role integrates direct academic support with administrative coordination and data reporting to ensure high-quality student services.

You will assist in workshops, academic-support activities, and the development of procedures while maintaining accurate records and contributing to continuous

Qualifikationen

• Bachelor’s degree in Computer Science, Graphic Design, Education, or a related field.
• Experience providing academic support, tutoring, or student learning support in higher education.
• Experience working with students individually and in small groups, including those needing accommodations.
• Strong organizational and administrative skills with the ability to manage schedules, records, referrals, and documentation.
• Strong communication and interpersonal skills with the ability to work with students, faculty, staff.
• Experience with student employment supervision and training.
• Proficiency in Microsoft Office; familiarity with scheduling systems; preferred knowledge of TracCloud/TutorTrac.
• Commitment to student success, confidentiality, professionalism, and ongoing professional development.

Aufgaben

• Support the daily operations of the Tutoring Center and monitor scheduling, visits, service records, and TracCloud/TutorTrac data for accuracy.
• Assist with the recruitment, onboarding, scheduling, supervision, training, and evaluation of peer tutors and other student employees.
• Support CRLA-related tutor training, documentation, certification requirements, and reporting.
• Provide tutoring and Supplemental Instruction within areas of academic expertise, as needed.
• Support students referred by faculty, Academic Advising, Counseling, and other university units, including students requiring academic accommodations or additional support.
• Coordinate and document student referrals, follow-up, and relevant academic-support observations.
• Assist with the preparation and delivery of workshops, classroom presentations, academic-support activities, and student-success initiatives.
• Maintain accurate operational records, service documentation, schedules, attendance information, and student employee records.
• Assist with data collection, verification, analysis, and preparation of semester, annual, audit, and ad hoc reports.
• Support TracCloud/TutorTrac administration, troubleshooting, and implementation of operational improvements.
• Coordinate with faculty and university units regarding tutoring needs, student referrals, workshops, and academic-support initiatives.
• Assist with management of center supplies, materials, and operational requests.
• Support the monitoring of student employee working hours and timesheet verification.
• Contribute to the development and improvement of Tutoring Center procedures, resources, and services.
• Participate in professional development opportunities relevant to tutoring, learning support, student success, and academic support.
• Perform other related duties as assigned in support of the Student Success Center and student academic needs.

Kenntnisse

Organizational skills

Administrative skills

Communication skills

Interpersonal skills

Microsoft Office

TracCloud/TutorTrac

Data reporting

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

TracCloud/TutorTrac

Jobbeschreibung

The Academic Support Specialist at American University of Kuwait (AUK) will support the Tutoring Center’s daily operations, coordinate scheduling, and supervise peer tutors and student employees. The role integrates direct academic support with administrative coordination and data reporting to ensure high-quality student services.

You will assist in workshops, academic-support activities, and the development of procedures while maintaining accurate records and contributing to continuous