Academic Support Specialist – Tutoring Center

American University of Kuwait; Gouvernement Hawalli; On-site; KWD 12,000 - 18,000; Full time

Job summary

The American University of Kuwait is seeking an Academic Support Specialist to help run the Tutoring Center, supervise peer tutors, and coordinate academic support services. The role blends direct tutoring with administrative duties, student follow-up, and data collection to ensure consistent, effective student support.

Responsibilities include scheduling, onboarding tutors, facilitating workshops, advising on accommodations, and contributing to program assessments and reports for continuous

Qualifications

• Assisting daily operations of the Tutoring Center.
• Supervising peer tutors and student employees.
• Maintaining CRLA training documentation and reporting requirements.
• Providing tutoring and Supplemental Instruction within areas of expertise.
• Supporting referrals and accommodations for students.
• Documenting observations and center operations.

Responsibilities

• Monitor scheduling, visits, and service records.
• Recruit, onboard, schedule, supervise, train, and evaluate tutors.
• Support tutoring training and certification processes.
• Offer tutoring and supplemental instruction as needed.
• Assist students referred by faculty or advising units.
• Coordinate and document referrals and follow-up observations.
• Support workshops and classroom presentations.
• Maintain accurate records and timesheets for student employees.
• Aid in data collection, verification, and reporting across terms and audits.
• Assist with center administration and operations enhancements.
• Collaborate with faculty and university units on tutoring needs.

Skills

Tutoring

Peer tutor supervision

Data collection

Administrative coordination

Workshop coordination

Assessment

Tools

TracCloud

TutorTrac

CRLA documentation

Job description

Reports to: Director-Student Success Center

Scope and Purpose:

The Academic Support Specialist supports the daily operations of the Tutoring Center and contributes to the delivery, coordination, and assessment of academic support services. The position works closely with the Tutoring Center Supervisor and Writing & Tutoring Center leadership to support peer tutors, student employees, academic referrals, student accommodations, tutoring services, workshops, data collection, and center operations.

The role combines direct academic support with administrative coordination, tutor supervision, student follow-up, and assessment responsibilities to help ensure effective and consistent services for students.

Essential Duties and Responsibilities:

• Support the daily operations of the Tutoring Center and monitor scheduling, student visits, service records, and TracCloud/TutorTrac data for accuracy.
• Assist with the recruitment, onboarding, scheduling, supervision, training, and evaluation of peer tutors and other student employees.
• Support CRLA-related tutor training, documentation, certification requirements, and reporting.
• Provide tutoring and Supplemental Instruction within areas of academic expertise, as needed.
• Support students referred by faculty, Academic Advising, Counseling, and other university units, including students requiring academic accommodations or additional support.
• Coordinate and document student referrals, follow-up, and relevant academic-support observations.
• Assist with the preparation and delivery of workshops, classroom presentations, academic-support activities, and student-success initiatives.
• Maintain accurate operational records, service documentation, schedules, attendance information, and student employee records.
• Assist with data collection, verification, analysis, and preparation of semester, annual, audit, and ad hoc reports.
• Support TracCloud/TutorTrac administration, troubleshooting, and implementation of operational improvements.
• Coordinate with faculty and university units regarding tutoring needs, student referrals, workshops, and academic-support initiatives.
• Assist with management of center supplies, materials, and operational requests.
• Support the monitoring of student employee working hours and timesheet verification.
• Contribute to the development and improvement of Tutoring Center procedures, resources, and services.
• Participate in professional development opportunities relevant to tutoring, learning support, student success, and academic support.
• Perform other related duties as assigned in support of the Student Success Center and student academic needs.