IT & Classroom Tech Support Specialist

Australian University

Kuwait City

On-site

KWD 9,000 - 15,000

Full time

5 days ago

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Job summary

Australian University in Kuwait City seeks an IT Support Associate to provide day-to-day helpdesk support for software and classroom technology, and to maintain AU IT systems. You will diagnose and resolve hardware and software issues, install equipment, and perform preventative maintenance on machinery and facilities.

The role reports to the Manager - Network and Systems Support and requires a bachelor’s degree and at least two years of relevant experience.

Qualifications

Minimum 2 years of relevant experience.
Certifications such as A+, Network+, MOUS, and/or MCP are preferred.

Responsibilities

Provide first level support for software and classroom technology.
Respond to requests for technical assistance in-person, via phone, and electronically.
Install and maintain computer equipment.
Diagnose and resolve hardware and software issues.
Perform preventative maintenance on machinery and facilities as required.
Prioritize and manage multiple projects and follow up on issues.
Escalate unresolved issues to appropriate internal teams and supervisor.
Create, update, and maintain AU-developed operational guidelines and in-house records.
Follow university rules, guidelines, and regulations.
Perform other related duties as required.