IT Specialist - Executive Support

Alghanim Industries; Kuwait; On-site; KWD 20,088 - 33,480; Full time

Job summary

Alghanim Industries is seeking an IT Specialist - Executive Support to deliver dedicated IT assistance to the Group CEO, Chairman and Senior Executives. The role requires independent work and 24x7 availability as needed, with a strong focus on VIP support and proficiency across MAC and latest technologies.

You will act as a subject matter expert, collaborate with Service Operations to drive roadmaps and projects, and ensure high levels of customer satisfaction through effective change management

Qualifications

• 5-7 years total IT experience.
• 3-5 years in executive support.
• Experience supporting Windows, macOS, LAN and end-user devices.
• Strong knowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP.
• Experience with Windows Server, Active Directory and virtualization.
• Knowledge of Microsoft 365 and Adobe Creative Suite.
• Experience with cloud technologies and device management.
• Excellent communication and customer service skills.

Responsibilities

• Serve as Subject Matter Expert for IT services.
• Support IT Specialists with knowledge and training.
• Collaborate with Service Operations on roadmaps, planned projects and change activities.
• Form impact assessments for change related activities to the service customer base.
• Be passionate about the service, the customers and adoption of technology to boost productivity and satisfaction.
• Ensure rigorous assessments to minimize impact of IT changes.
• Maintain a strong customer satisfaction mindset.

Skills

VIP client support

IT support

Executive support

Windows administration

macOS administration

Networking basics

Communication skills

Documentation

Tools

Jamf (Casper Suite)

Microsoft 365

Active Directory

Virtualization

Adobe Creative Suite

DNS

DHCP

Exchange

OneDrive

SharePoint

Job description

As an IT Specialist - Executive Support, you will be providing all IT specific support to the Group CEO, Chairman and Senior Executives of the organization. You need to be able to work independently and provide 24 x 7 as and when required. We require individuals with a high degree of professionalism, prior experience supporting VIP Clients and a sound understanding/experience of MAC and other latest technologies.

Responsibilities

• Be the Subject Matter Expert for the Service in technical IT matters.
• Supporting the team of IT Specialists with knowledge, best practice and training to enable the team to deliver a world class customer experience.
• Working closely with the internal Service Operations teams to establish Roadmaps, planned projects and any change activities.
• Forming impact assessments for all change related activities to the Service customer base.
• To be passionate about the service, the customers and about useful adoption of technology to delivery productivity gains and improve customer satisfaction.
• To ensure rigorous assessments are carried out to minimize any impact as a result of IT change activities.
• To have a very strong and demonstrable customer satisfaction mindset.

Candidate Requirements

• 5 - 7 Years of total experience.
• 3 - 5 Years in Executive support.
• Strong experience supporting Windows, macOS, LAN, and end-user devices (PCs, smartphones, tablets).
• Solid knowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP, and desktop/network troubleshooting.
• Experience with system installations, deployments, and IT projects.
• Expertise in Windows Server, Active Directory, virtualization, file/print services, and monitoring.
• Strong knowledge of Apple technologies (macOS, iOS, AirPlay, AirPrint) and Mac integration with Windows/Active Directory.
• Good understanding of Microsoft 365 (Exchange, OneDrive, SharePoint) and Adobe Creative Suite.
• Experience with cloud technologies, MDM/device management, and application packaging/deployment.
• Knowledge of Jamf (Casper Suite), home automation, and high-end Hi-Fi systems is an advantage.
• Strong communication, documentation, training, and customer service skills.