IT Helpdesk Engineer: Remote & On-Site Support Pro

Client of NOK for Human Capital; Kuwait City; Hybrid; KWD 6,000 - 8,000; Full time

Job summary

EL-KADESIA Engineering Industries seeks an IT Helpdesk Engineer to provide first‑line support for employees across on‑site and remote environments. You will troubleshoot hardware, software, email, and user‑access issues while supporting Windows, Microsoft Office, Active Directory, CCTV and telephone systems.

The role requires 3–5 years of IT Helpdesk experience, strong communication skills and a proactive approach to incident management and information security.

Qualifications

• Bachelor's degree in CS/IT/MIS or related field; 3–5 years IT Helpdesk/Support experience.

Responsibilities

• Provide first‑line technical support to on‑site and remote users.
• Diagnose and resolve hardware, software and user‑related issues.
• Troubleshoot computers, printers, peripherals and software applications.
• Manage user accounts and access permissions via Active Directory.
• Support Outlook/Exchange email synchronization and connectivity issues.
• Maintain IT ticketing records and escalate complex incidents.

Skills

Windows OS

Microsoft Office

Active Directory

Networking basics

Troubleshooting

Communication

Information security

Incident management

Time management

Independent working

Education

Bachelor's degree in CS/IT/MIS or related field

Tools

FortiGate VPNs

ServiceNow

Jira

Linux

macOS

Job description

EL-KADESIA Engineering Industries seeks an IT Helpdesk Engineer to provide first‑line support for employees across on‑site and remote environments. You will troubleshoot hardware, software, email, and user‑access issues while supporting Windows, Microsoft Office, Active Directory, CCTV and telephone systems.

The role requires 3–5 years of IT Helpdesk experience, strong communication skills and a proactive approach to incident management and information security.