IT Coordinator

Hilton; Kuwait; On-site; KWD 9,249 - 12,332; Full time

Job summary

Hilton in Kuwait is looking for an IT Coordinator who will be instrumental in providing outstanding technology support to ensure seamless operations. The role involves maintaining tech infrastructure, assisting guests with tech needs, and managing equipment inventory.

The ideal candidate is passionate about hospitality, demonstrates integrity, and embodies teamwork and ownership in their role. Enthusiastic individuals who strive to enhance guest experiences through technology are encouraged to apply.

Qualifications

• Strong passion for hospitality and technology.
• Ability to inspire through leadership and teamwork.
• Integrity in all actions and accountability.

Responsibilities

• Address technology service requests for smooth IT operations.
• Maintain and manage tech equipment and inventory.
• Install and set up A/V and IT equipment.
• Provide user training for hardware and software issues.
• Process guest billing and ensure satisfaction.
• Document maintenance and repairs of tech equipment.

Skills

Exceptional service

Technology support

A/V installations

Technical training

Inventory management

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards.
• Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets.
• Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas.
• Provide end‑user training: Offer technical support and training for hardware and software issues.
• Handle guest billing: Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction.
• Document maintenance activities: Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention.

Qualifications

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.