IT Helpdesk Associate — Frontline Support

Majid Al Futtaim; Kuwait; On-site; KWD 6,000 - 9,000; Full time

Benefits offered by this job

Friendly environment

Diverse colleagues

Job summary

Majid Al Futtaim in Kuwait operates the MAF Retail Hypermarket and seeks an Officer – Information Technology to provide essential IT support and service desk coverage. The role focuses on delivering quick, customer-focused help to business units and maintaining clear incident records in a busy retail IT environment.

The ideal candidate holds a Bachelor's degree in Computer Science with up to 2 years in IT support, strong communication, and excellent time-management skills to handle multiple

Qualifications

• Bachelor's Degree in Computer Science or equivalent field.
• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks.

Responsibilities

• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Coordinate, test, and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.

Skills

Business communication

Presentation skills

Time management

Prioritization

Problem solving

Education

Bachelor's degree in Computer Science

Job description

Majid Al Futtaim in Kuwait operates the MAF Retail Hypermarket and seeks an Officer – Information Technology to provide essential IT support and service desk coverage. The role focuses on delivering quick, customer-focused help to business units and maintaining clear incident records in a busy retail IT environment.

The ideal candidate holds a Bachelor's degree in Computer Science with up to 2 years in IT support, strong communication, and excellent time-management skills to handle multiple