IP Engineer – Managed Services (IP/MPLS) | Shabakkat | Kuwait

Tech Junction Ltd; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

Shabakkat seeks an experienced IP Engineer to manage live IP/MPLS networks in Kuwait within a managed services framework. You will own day-to-day operations, handle incidents, perform RCA, and execute changes with strict change control while maintaining high SLA compliance.

You will configure and troubleshoot BGP, OSPF, IS-IS, MPLS, L2/L3 VPNs, and EVPN, collaborating with L2/L3 teams. The role requires strong Arabic/English communication and on-site availability.

Qualifications

• 4 to 7 years of hands-on IP/Network engineering experience.
• Experience in Managed Services or telecom Service Provider environments.
• Strong knowledge of TCP/IP, IPv4/IPv6, BGP, OSPF, IS-IS, MPLS, QoS, and Traffic Engineering.
• Bilingual in Arabic (spoken and written) alongside English.
• Residency in Kuwait or local hire eligibility; on-site availability.

Responsibilities

• Operate and maintain customer IP/MPLS networks in live, high-availability production environments.
• Perform day-to-day network operations including device configuration, monitoring, fault handling, and performance optimization.
• Configure, manage, and troubleshoot BGP, OSPF, IS‑IS, MPLS, L2/L3 VPNs, and EVPN architectures.
• Act as L2/L3 technical support, handling incidents, service requests, and escalations.
• Perform Root Cause Analysis (RCA) and prepare detailed incident and problem reports.
• Execute network changes in compliance with change management procedures and maintenance windows.
• Support network upgrades, expansions, and migrations with minimal service impact.
• Participate in on-call and shift rotations as required by Managed Services.

Skills

BGP

OSPF

IS-IS

MPLS

L2/L3 VPNs

EVPN

TCP/IP

IPv4/IPv6

QoS

Traffic Engineering

Arabic/English bilingual

Troubleshooting

Change management

On-site availability Kuwait

Education

Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or related technical discipline

Tools

Cisco

Huawei

Juniper

Job description

Position Summary

Shabakkat is actively seeking an experienced, high-caliber, and technical IP Engineer specializing in Managed Services (IP/MPLS) to join our client operations in Kuwait on a full-time permanent basis. In this critical network engineering role, you will be responsible for supporting customer networks within managed services engagements, focusing on operating, maintaining, and optimizing live IP/MPLS production networks. You will leverage your 4 to 7 years of hands‑on IP engineering expertise, strong knowledge of BGP, OSPF, IS‑IS, MPLS, and L2/L3 VPNs, and bilingual Arabic/English communication skills to ensure uncompromised network availability and performance. This opportunity offers competitive compensation, career growth, and stability within a leading regional telecommunications managed services enterprise.

Detailed Job Description

As an IP Engineer supporting managed services in Kuwait via Shabakkat, you will take full operational, tactical, and technical ownership of live customer IP/MPLS production networks. Your day-to-day responsibilities include performing day-to-day network operations encompassing configuration, monitoring, proactive fault handling, and performance optimization. You will act as L2/L3 support, handling critical incidents, service requests, and escalations, performing Root Cause Analysis (RCA), and preparing detailed incident and problem reports. Furthermore, you will execute network changes following strict change management procedures, support network upgrades, expansions, and migrations with minimal service impact, and participate in on‑call and shift rotations as required by the managed services model.

Key Responsibilities

• Operate and maintain customer IP/MPLS networks in live, high-availability production environments.
• Perform day-to-day network operations including device configuration, monitoring, fault handling, and performance optimization.
• Configure, manage, and troubleshoot BGP, OSPF, IS‑IS, MPLS, L2/L3 VPNs, and EVPN architectures.
• Act as L2/L3 technical support, handling complex incidents, service requests, and operational escalations.
• Perform rigorous Root Cause Analysis (RCA) and prepare comprehensive incident and problem reports.
• Execute network changes in strict compliance with change management procedures and maintenance windows.
• Ensure complete compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer operational requirements.
• Support network upgrades, expansions, and migrations with minimal service impact.
• Participate in on-call and shift rotations as required by the Managed Services operational model.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related technical discipline.
• 4 to 7 years of hands-on professional experience as an IP Engineer or Network Engineer.
• Proven professional experience working in Managed Services or telecom Service Provider environments.
• Strong technical knowledge of TCP/IP, IPv4/IPv6, BGP, OSPF, IS‑IS, MPLS, QoS, and Traffic Engineering.
• Mandatory bilingual proficiency in Arabic language (spoken and written) alongside English communication skills.
• Valid residency status in Kuwait with local hire preference.
• Strong troubleshooting skills, analytical capabilities, and ability to work effectively under pressure in high-stakes environments.
• Mandatory legal eligibility to work in Kuwait with availability for on‑site operations.

Nice-to-Have Skills

• Professional vendor certifications (e.g., CCNP Enterprise, CCNP Service Provider, JNCIP-SP).
• Advanced postgraduate degrees in Telecommunications Engineering or Computer Networking.
• Prior professional experience managing multi-vendor routing and switching platforms (Cisco, Huawei, Juniper).
• Familiarity with network automation tools, Python scripting, and SDN controllers.
• Strong background in ITIL service management frameworks and incident ticketing systems (ServiceNow, Jira).

Application Information

• Recruiter: Shabakkat Human Resources & Recruitment Team
• Salary/Rate: Market Competitive / Regional Telecom Package
• Deadline: Open until filled (Local Hire Preferred)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time On-Site (Kuwait)