Hotel Telephone Operator: Warm Guest Communications

Hilton; Kuwait; On-site; KWD 3,600 - 7,200; Full time

Job summary

Hilton is seeking a Telephone Operator to warmly handle guest calls, provide information on hotel services, and support daily operations with PBX and computer tools. You will contribute to a memorable guest experience through prompt, professional communication.

Join a renowned hospitality brand that values integrity, teamwork, and ownership, and help us deliver light and warmth to every stay.

Qualifications

• Warm, friendly hospitality mindset with strong communication skills.
• Ability to relay information clearly to guests and teams.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Job description

Hilton is seeking a Telephone Operator to warmly handle guest calls, provide information on hotel services, and support daily operations with PBX and computer tools. You will contribute to a memorable guest experience through prompt, professional communication.

Join a renowned hospitality brand that values integrity, teamwork, and ownership, and help us deliver light and warmth to every stay.