Hotel Reservation Specialist (Mandarin Speaker)

CB Talents SP; Kuwait City; On-site; KWD 9,252 - 13,878; Full time

Benefits offered by this job

Dynamic environment with growth opportunities

Professional, international hospitality setting

Service excellence culture

Job summary

A recruitment firm is seeking a Hotel Reservation Specialist who speaks Mandarin fluently. In this role, you will manage hotel reservations, handle guest inquiries, and ensure seamless guest experiences. Candidates should have prior experience in hotel reservations or hospitality and be comfortable working in a 24/7 rotational shift environment. Join a professional, international hospitality setting with opportunities for growth in hotel operations.

Qualifications

• Prior experience in hotel reservations or hospitality is required.
• Comfortable working in a 24/7 rotational shift environment.

Responsibilities

• Manage hotel reservations, including bookings, amendments, and cancellations.
• Handle guest inquiries professionally via phone, email, or booking systems.
• Provide accurate information on room availability, rates, and hotel services.
• Coordinate with internal departments to ensure seamless guest experience.
• Resolve guest concerns efficiently while maintaining service excellence.

Skills

Fluent in Mandarin (spoken & written)

Strong communication skills

Problem-solving skills

Detail-oriented

Ability to multitask

Job description

Position: Hotel Reservation Specialist (Mandarin Speaker)

Location: G Tower
Shift: Rotational 24/7

What You’ll Do:

• Manage hotel reservations, including bookings, amendments, and cancellations
• Handle guest inquiries professionally via phone, email, or booking systems
• Provide accurate information on room availability, rates, and hotel services
• Coordinate with internal departments to ensure seamless guest experience
• Resolve guest concerns efficiently while maintaining service excellence

What We’re Looking For:

• Fluent in Mandarin (spoken & written)
• Prior experience in hotel reservations / hospitality / customer service is required
• Strong communication and problem-solving skills
• Detail-oriented with the ability to multitask
• Comfortable working in a 24/7 rotational shift environment

Why Join Us?

• Work in a professional, international hospitality setting
• Build and strengthen your career in hotel operations
• Dynamic environment with growth opportunities
• Be part of a team that values service excellence

If you already have the experience, this is a solid role to level up your career. Apply now.