Supervisor - Reservations - Jumeirah Messilah Beach

Dubai Holding LLC; Kuwait City; On-site; KWD 5,000 - 10,000; Full time

Benefits offered by this job

Tax-free salary in Kuwaiti dinar

F&B benefits

Reduced hotel rates

30 days annual leave

Flights home

Accommodation

Life insurance

Monthly service charge

Job summary

Jumeirah Messilah Beach in Kuwait seeks a Reservation Supervisor to join the Reservations Team. You will handle guest inquiries and reservations via phone, extranet and email, monitor day-to-day results and forecast, and push the sales team to fill needs using the revenue strategies set by the director. The role requires at least 2 years in a similar 5* property, excellent English, and Opera system knowledge. A tax-free Kuwaiti dinar salary and comprehensive benefits are offered.

Qualifications

• Minimum 2 years' experience in a similar role within 5* properties.
• Proficiency in spoken and written business English.
• Able to communicate effectively with all levels of colleagues and management.
• Opera system knowledge.

Responsibilities

• Handle guest inquiries and reservations via phone, extranet and email.
• Monitor day-to-day results including bookings, rate and forecast vs budget.
• Communicate daily figures to reservations team and drive sales strategies.
• Train front-line sales agents in telephone and selling techniques.
• Ensure PMS reservation details are accurate during shifts.
• Audit transactions to minimize guest disappointment.
• Support Reservations Manager to ensure smooth operation.

Skills

Business English

Communication

Opera System

Tools

Opera system

Job description

Trending

Job Description

About the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.

Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.

An opportunity has arisen for aReservation Supervisorto joinReservations TeamatJumeirah Messilah Beach. The main duties and responsibilities of this role are:

JOB DETAILS:

To handle all types of guests, enquires/ reservations received through phone, extranet and e-mail.

To be fully aware of the day-to-day results including Business on the books for the month, average suite rate and comparison with budget and forecast.

To communicate the daily figures, forecast business on the books to the reservations team and push the sales agents to fill the need periods based on the selling strategies set by the revenue director.

To maintain high levels of selling and up-selling techniques in order to maximize the hotel’s overall revenue by applying the right product to the right customer at the right time.

To train the front-line sales agents on the telephone and phone selling techniques to achieve a minimum of 95% guest satisfaction and 90% on the monthly test calls done for the department.

To ensure accuracy in the reservation details going into the PMS on her/his shift.

To audit all transactions made by the Reservation Sales Agents in order to reduce any possible guest disappointments.

To arrange for the team handover and ensure that all necessary information and strategies are communicated to all colleagues in the shift.

To ensure all traces are handled and taken care of by the sales agents during her/his shift.

To ensure that all activities adhere to and support the Jumeirah Quality Management System.

To help the Reservation Manager in order to ensure the smooth and efficient daily operation of the reservation office, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.

To monitor incoming calls and staff attitude over the phone.

To report technical challenges/ access workload/ demand changes to the attention of the manager and revenue director in order to take the necessary actions.

To maintain a special file for all current promotions and update the same on a monthly basis.

To ensure that Pro-forma invoices are done on time and followed up on payment prior to guest arrival.

To monitor any extra allocation of rooms confirmed over the Peak Periods as per the selling strategies and yield planner.

To supervise and follow up on all non-guaranteed bookings one day prior to guest arrival to reduce loss of revenue and ensure accurate forecasting.

To ensure that all reservations made yesterday are checked on a daily basis

To ensure that the Reservations team is aware of all promotional rates and packages.

To advise the Revenue Manger/ Director of Rooms of any TOP VIP reservations in the next 7 days.

About you:

At least 2 years' experience in same role in 5* properties.

Working with a culturally diverse workforce.

Proficiency in spoken and written business English.

Able to effectively communicate with all levels of colleague and management.

Opera system knowledge

About the Benefits:

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 113679
• Job Category Revenue, Reservation & Distribution
• Job Schedule Full time