Guest Experience Officer – Front Office & Reservations

Hyatt Hotels Corporation; Kuwait City; On-site; KWD 5,000 - 6,700; Full time

Job summary

Hyatt Hotels Corporation in Kuwait City is seeking a Guest Service Officer to deliver an excellent and consistent level of service to guests across the Rooms division, including Front Office and Reservations. The role focuses on welcoming guests, handling inquiries and requests with professional communication, and supporting smooth operations to ensure memorable stays in a fast-paced hotel environment.

The ideal candidate will have hospitality experience, a positive attitude, and a commitment to

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• The Guest Service Officer is responsible to provide an excellent and consistent level of service to guests.
• The role contributes to the smooth and efficient running of the varied departments within the Rooms division: Front Office, Reservations.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Degree in Hospitality or Tourism management

Job description

Hyatt Hotels Corporation in Kuwait City is seeking a Guest Service Officer to deliver an excellent and consistent level of service to guests across the Rooms division, including Front Office and Reservations. The role focuses on welcoming guests, handling inquiries and requests with professional communication, and supporting smooth operations to ensure memorable stays in a fast-paced hotel environment.

The ideal candidate will have hospitality experience, a positive attitude, and a commitment to