Global Logistics Counter Advisor

DHL Express; Kuwait City; On-site; KWD 7,200 - 11,000; Full time

Job summary

DHL Express Kuwait is seeking a Counter Advisor to handle customer inquiries via phone and in person, ensuring accurate shipment processing and proactive service. You will promote DHL products and value-added services to help reach revenue targets while maintaining professional customer relations.

The role requires strong communication, problem solving, and teamwork within a fast-paced environment, with a focus on service excellence and accuracy in daily operations.

Qualifications

• Excellent verbal communication and customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Strong problem solving and decision making.
• Proactive team player with attention to detail.
• Proficient in MS Office applications and data entry.

Responsibilities

• Answer customer inquiries over the phone and at the counter.
• Process shipments and ensure accurate data entry.
• Promote and sell DHL value-added services.
• Maintain high levels of customer service and professionalism.
• Follow ISO procedures and ensure proper documentation.
• Support sales lead initiatives to contribute to revenue.

Skills

Customer service

Communication

Problem solving

Planning

Teamwork

Attention to detail

MS Office

Tools

MS Word

Excel

PowerPoint

Job description

DHL Express Kuwait is seeking a Counter Advisor to handle customer inquiries via phone and in person, ensuring accurate shipment processing and proactive service. You will promote DHL products and value-added services to help reach revenue targets while maintaining professional customer relations.

The role requires strong communication, problem solving, and teamwork within a fast-paced environment, with a focus on service excellence and accuracy in daily operations.