Fraud Operations Analyst – Digital Banking (Remote/Kuwait)

Advanced Search; Kuwait City; Hybrid; KWD 22,000 - 33,000; Full time

Benefits offered by this job

Housing allowance during onsite

Visa/work authorization provided

Laptop provided

Job summary

Capitex is building a fraud operations team for a Kuwaiti bank's 24/7 digital fraud function. You will sit at the escalation tier and own complex alerts, with L1 colleagues and a fraud data analyst.

You’ll work across online and mobile banking, cards, and payments, making risk decisions under SLA pressure. Initial two months remote, then onsite Kuwait City from month 3; relocation is a firm requirement, with a housing allowance provided.

Qualifications

• 4+ years in fraud operations within banking/payments
• Experience with enterprise fraud monitoring platforms
• Strong understanding of real-time digital fraud typologies
• Clear written case narration in English

Responsibilities

• Investigate and disposition escalated fraud alerts across digital channels
• Handle complex fraud typologies end-to-end (APP/social engineering, mule activity)
• Make and document risk decisions within risk appetite and SLAs
• Provide coaching input to L1 team and act as shift referral point
• Feed rule/threshold observations to reduce false positives
• Support case documentation to evidential standard including SAR/STR input

Skills

Fraud ops experience

Decision making under SLA

Clear written narration (English)

Mentoring/training others

Tools

FICO Falcon

NICE Actimize

SAS Fraud Management

Case management tools

Job description

Capitex is building a fraud operations team for a Kuwaiti bank's 24/7 digital fraud function. You will sit at the escalation tier and own complex alerts, with L1 colleagues and a fraud data analyst.

You’ll work across online and mobile banking, cards, and payments, making risk decisions under SLA pressure. Initial two months remote, then onsite Kuwait City from month 3; relocation is a firm requirement, with a housing allowance provided.