Fraud Analyst Level 2

Advanced Search; Kuwait City; Hybrid; KWD 22,000 - 33,000; Full time

Benefits offered by this job

Housing allowance during onsite

Visa/work authorization provided

Laptop provided

Job summary

Capitex is building a fraud operations team for a Kuwaiti bank's 24/7 digital fraud function. You will sit at the escalation tier and own complex alerts, with L1 colleagues and a fraud data analyst.

You’ll work across online and mobile banking, cards, and payments, making risk decisions under SLA pressure. Initial two months remote, then onsite Kuwait City from month 3; relocation is a firm requirement, with a housing allowance provided.

Qualifications

• 4+ years in fraud operations within banking/payments
• Experience with enterprise fraud monitoring platforms
• Strong understanding of real-time digital fraud typologies
• Clear written case narration in English

Responsibilities

• Investigate and disposition escalated fraud alerts across digital channels
• Handle complex fraud typologies end-to-end (APP/social engineering, mule activity)
• Make and document risk decisions within risk appetite and SLAs
• Provide coaching input to L1 team and act as shift referral point
• Feed rule/threshold observations to reduce false positives
• Support case documentation to evidential standard including SAR/STR input

Skills

Fraud ops experience

Decision making under SLA

Clear written narration (English)

Mentoring/training others

Tools

FICO Falcon

NICE Actimize

SAS Fraud Management

Case management tools

Job description

Industry Accounting & Finance in Audio Technology

About the engagement

Capitex is a specialist financial crime compliance talent provider. We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.

This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term. Onsite presence in Kuwait from month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.

The role

As an L2 fraud analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.

What you will do

• Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover.
• Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud.
• Make and document risk decisions - block, restrict, release, escape - within the bank's fraud risk appetite and SLAs.
• Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift.
• Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.
• Support case documentation to an evidential standard, including input to SAR/STR referrals where required.

Requirements

What we are looking for

• 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.
• Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.
• Strong working knowledge of digital banking fraud typologies and controls in a real-time environment.
• Sound, defensible decision-making under SLA pressure, and clear written case narration in English.
• Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from month 3 to month 6.
• GCC banking experience and Arabic language skills are a plus, not a requirement.
• 6-month consultancy agreement with Capitex, with extension possible on client renewal.
• Competitive all-inclusive monthly consultancy fee, with an additional housing allowance during the onsite phase.
• Visa, work authorisation and payroll for the Kuwait onsite phase are arranged and sponsored through our employer-of-record partner.
• Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.
• Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage.