Floor Manager

Randstad Professional Italia; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Floor Manager in Kuwait to inspire a team of Client Advisors. Responsibilities include managing team performance, enhancing client experiences, and overseeing sales operations in a luxury retail environment. The ideal candidate has 2-4 years of sales management experience, strong leadership skills, and a passion for the fashion industry. This full-time position requires flexibility for retail hours.

Qualifications

• 2-4 years of experience in sales management, preferably in luxury retail.
• Ability to drive measurable customer experiences.
• Strong business acumen and analytical skills.

Responsibilities

• Manage and develop a team through training and feedback.
• Drive excellence in client experiences and client retention.
• Monitor sales performance and collaborate with merchandising.
• Ensure adherence to company policies and operational standards.

Skills

Sales management

Customer experience

Leadership

Communication

Organizational skills

Analytical skills

Job description

The Floor Manager is a key figure who leads and inspires a team of Client Advisors to achieve maximum performance and deliver a luxury client experience. You will be a leader present on the shop floor, responsible for providing real-time coaching, developing team talents, and promoting the Brand's Values as a Brand Ambassador.

Key Responsibilities

• Team & Coaching: Manage, motivate, and develop the team through on-the-job training, feedback sessions, and regular performance reviews.
• Client Experience: Oversee and drive excellence in the client experience, promoting clienteling strategies for customer retention and growth.
• Sales and Operations: Actively sell and be a role model for the selling ceremony. Monitor category performance, collaborating with Merchandising and Visual Merchandising to maximize sales potential.
• Operational Management: Ensure adherence to company policies, support store opening and closing operations (Manager on Duty), and maintain organization standards (back of house and front of house).

Key Requirements

• Minimum of 2-4 years of sales management experience in retail environments, preferably in the luxury sector.
• Proven ability to drive positive and measurable customer experiences.
• Strong business acumen and ability to analyze sales reports to identify trends and propose action plans.
• Excellent leadership, communication, and organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, including evenings, weekends.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Management

Industries

• Retail Apparel and Fashion and Retail