Executive Manager - Retail Sales
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Job summary
General Motors Kuwait seeks a senior leader to drive GMC retail sales across new, used, and certified vehicles, focusing on profitability, inventory optimization, and delivering exceptional customer experience through the Kerridge Drive system.
You will develop sales strategies, coordinate with multiple departments, manage budgets, and uphold GM standards while mentoring managers to achieve sustainable growth in a dynamic market.
Qualifications
- Bachelor's degree in business-related field required.
- 12+ years of automotive sales operations experience.
- 7+ years in a senior management role within automotive retail.
- Experience with automotive principals/OEMs and retail sales operations.
- Experience in budget management, inventory planning, customer experience, and team leadership.
- Compliance with HSE policies and GM standards.
Responsibilities
- Develop and implement retail sales strategies to meet targets.
- Direct showroom sales operations and ensure customer engagement.
- Oversee used and certified vehicle operations and pricing.
- Monitor value-added product sales targets and profitability.
- Oversee vehicle warehouse operations and inventory accuracy.
- Coordinate with Service, Fleet, Marketing, Finance and other departments to support growth.
- Prepare and monitor department budget and financial performance.
- Ensure compliance with GM standards and reporting obligations.
- Utilize Kerridge Drive system for reporting and operations.
- Lead and develop subordinate managers and staff.
- Resolve customer complaints relating to sales and delivery.
Skills
Education
Tools
Job description
To lead and manage all GMC retail sales operations, including new vehicle sales, used and certified vehicle sales, vehicle warehouse operations, vehicle administration activities, and new vehicle delivery functions, ensuring achievement of approved sales, profitability, customer satisfaction, inventory management, and business growth objectives. The position is responsible for driving retail sales performance, maximizing profitability, optimizing inventory utilization, enhancing customer experience, ensuring effective utilization of the Kerridge Drive system, supporting the sale of valueadded products and services, maintaining compliance with General Motors standards, and providing strategic leadership to support sustainable business growth and operational excellence.
1. Develop and implement retail sales strategies, business plans, and operational initiatives to achieve approved new vehicle sales volume, revenue, gross profit, market share, and profitability targets.
2. Direct and oversee showroom sales operations to ensure achievement of approved sales targets, effective customer engagement, and compliance with company and General Motors retail sales standards.
3. Oversee used and certified vehicle operations, including vehicle acquisition, trade-in evaluation, pricing, reconditioning, inventory management, stock rotation, disposal activities, and profitability performance.
4. Monitor and support the achievement of General Motors accessories, warranty extension, AAA membership, and related value‑added product sales targets by coordinating with Sales, Parts, and related departments to maximize penetration, customer value, and profitability.
5. Oversee vehicle warehouse operations and coordinate with Vehicle Ordering & Administration to ensure optimal vehicle mix, stock availability, vehicle readiness, inventory aging control, stock accuracy, and timely allocation of vehicles to support retail sales objectives.
6. Monitor inventory performance and implement corrective actions to improve stock rotation, reduce aged inventory, and support profitability objectives.
7. Ensure achievement of customer satisfaction and Net Promoter Score (NPS) objectives through effective management of the sales and vehicle delivery experience.
8. Coordinate with the CRM Department to review customer feedback, Net Promoter Score (NPS) results, customer satisfaction trends, complaint analysis, and customer experience initiatives, and implement corrective actions to continuously improve retail sales performance and customer satisfaction.
9. Oversee the New Vehicle Delivery (NVD) function through the Assistant Manager – NVD to ensure vehicles are delivered accurately, completely, and within approved timelines, and in accordance with established delivery standards and customer experience requirements.
10. Oversee vehicle administration, traffic processing, sales administration, and retail sales support activities to ensure timely completion of vehicle registration, documentation, invoicing coordination, delivery requirements, and compliance with company procedures.
11. Ensure customer complaints and service concerns relating to retail sales and vehicle delivery are investigated and resolved in a timely and professional manner.
12. Coordinate with the Service Department regarding used vehicle inspections, reconditioning requirements, technical evaluations, and tire replacement requirements for new and used vehicle inventory.
13. Coordinate with Fleet Sales, Marketing, Finance, Parts, and other internal departments to support retail sales performance, customer satisfaction, inventory optimization, and business growth initiatives.
14. Prepare, manage, and monitor the Retail Sales Department budget, operating expenses, and business performance to ensure achievement of approved financial objectives.
15. Review retail sales pricing strategies, promotional campaigns, and commercial initiatives to maximize profitability and market competitiveness.
16. Review departmental financial and operational reports and implement corrective actions where required to improve business performance.
17. Ensure compliance with General Motors standards, programs, training requirements, certifications, reporting obligations, incentive programs, and retail operating guidelines.
18. Maintain effective working relationships with General Motors representatives and participate in principal reviews, business planning activities, performance evaluations, and implementation of principal initiatives.
19. Ensure effective utilization, accuracy, and compliance of the Kerridge Drive system within Retail Sales operations, and coordinate with the IT Department regarding system enhancements, reporting requirements, user access, process improvements, and operational support.
20. Review and submit accurate operational, sales, inventory, customer satisfaction, and financial reports to management and General Motors within established timelines.
21. Monitor departmental performance indicators and recommend actions to improve operational effectiveness and business results.
22. Lead, coach, develop, and evaluate subordinate managers and employees to ensure high levels of performance and engagement.
23. Ensure manpower requirements, succession planning, employee development, workforce capability building, and organizational capability within the Retail Sales Department are aligned with current and future business requirements.
24. Identify and implement operational improvements to enhance sales productivity, inventory utilization, vehicle delivery efficiency, customer experience, and profitability.
25. Ensure compliance with delegated authorities, internal controls, legal requirements, and ethical business practices.
26. Work according to established policies and professional standards.
27. Comply with all operational, audit and regulatory compliance/AML (if applicable) policies and procedures.
28. Comply with Health, Safety and Environmental policies and procedures to maintain safe working environment.
29. Perform other related duties as assigned and undertake additional duties if required as part of the job role.
Bachelor's Degree in Business Administration, Marketing, Management, or a related field.
Automotive sales, leadership, customer experience, or management‑related professional certifications are preferred.
Minimum 12 years of experience in automotive sales operations.
Minimum 7 years in a senior management role within automotive retail sales.
Experience dealing with automotive principals/OEMs and retail sales operations.
Experience in budget management, inventory planning, customer experience, and team leadership.
Comply with all applicable Health, Safety and Environmental (HSE) policies, procedures, and guidelines and promote a safe working environment.
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