Events & Convention Operations Lead

IHG Hotels & Resorts; Kuwait City; On-site; KWD 8,000 - 12,000; Full time

Job summary

IHG Hotels & Resorts in Kuwait City, Kuwait, seeks an Assistant Director of Convention & Events to support the Director in managing the Convention & Events team in a full-time on-site capacity. The role focuses on delivering exceptional events, coordinating with internal departments, and driving revenue opportunities.

The position emphasizes team development, client relationship management, and adherence to IHG standards to ensure seamless event experiences from planning through post-event

Qualifications

• Supervise daily operations
• Coach and develop team members through training, feedback, and performance reviews
• Coordinate with internal departments to ensure seamless event execution
• Monitor sales performance, revenue, and productivity metrics
• Identify opportunities to maximize revenue and control costs
• Act as a key contact for clients, ensuring a smooth and memorable event journey
• Assist with pre-event planning, ensuring all details (setup, flow, menu, logistics) are optimized
• Coordinate event details including room setup, staging, and timing
• Participate in pre-event and post-event meetings to ensure service excellence
• Support daily client interaction during events, ensuring satisfaction and handling any issues promptly
• Assist in analysing guest feedback and satisfaction surveys to improve service
• Ensure compliance with health, safety, and sustainability standards
• Promote environmentally responsible practices during events
• Perform other duties as assigned to support operational needs

Responsibilities

• Supervise daily operations, assign tasks, and ensure adequate staffing levels
• Coach and develop team members through training, feedback, and performance reviews
• Coordinate with internal departments to ensure seamless event execution
• Assist in pre-event planning, ensuring all details (setup, flow, menu, logistics) are optimized
• Coordinate event details including room setup, staging, and timing
• Participate in pre-event and post-event meetings to ensure service excellence
• Support daily client interaction during events, ensuring satisfaction and handling any issues promptly
• Assist in analysing guest feedback and satisfaction surveys to improve service
• Support in preparing forecasts, budgets, and financial plans
• Monitor sales performance, revenue, and productivity metrics
• Identify opportunities to maximize revenue and control costs
• Ensure compliance with health, safety, and sustainability standards
• Promote environmentally responsible practices during events
• Perform other duties as assigned to support operational needs

Job description

IHG Hotels & Resorts in Kuwait City, Kuwait, seeks an Assistant Director of Convention & Events to support the Director in managing the Convention & Events team in a full-time on-site capacity. The role focuses on delivering exceptional events, coordinating with internal departments, and driving revenue opportunities.

The position emphasizes team development, client relationship management, and adherence to IHG standards to ensure seamless event experiences from planning through post-event