Delivery Operations Coordinator — Kuwait

KUWAIT JOBS HERE; Kuwait City; On-site; KWD 2,800 - 3,900; Full time

Job summary

Basraa.app is seeking a responsible Operations Staff member in Kuwait City to support daily delivery operations and coordinate between customers, drivers, merchants, and the internal team.

You will monitor orders, assign drivers, track deliveries, handle inquiries, and prepare daily reports while maintaining accurate records and complying with company procedures. This role requires good English, basic Excel skills, and the ability to work under pressure.

Qualifications

• 1–2 years of experience in Operations, Logistics, Delivery, or related field.
• Good command of English; Arabic is a plus.
• Strong communication and coordination abilities.

Responsibilities

• Monitor and coordinate daily delivery orders to ensure smooth operations.
• Assign and follow up with drivers for timely pickups and deliveries.
• Track deliveries and resolve delays promptly.
• Communicate with customers, merchants, drivers, and internal teams.
• Maintain accurate records of orders and driver activities.
• Prepare daily operational reports and updates for management.
• Handle inquiries, complaints, and escalate issues as needed.
• Support onboarding and management of merchants and drivers.
• Assist in improving efficiency and customer satisfaction.
• Ensure compliance with policies and service standards.
• Be willing to undertake additional duties as required.

Skills

Communication skills

Coordination skills

Problem-solving

Follow-up

Time management

Tools

Microsoft Excel

Job description

Basraa.app is seeking a responsible Operations Staff member in Kuwait City to support daily delivery operations and coordinate between customers, drivers, merchants, and the internal team.

You will monitor orders, assign drivers, track deliveries, handle inquiries, and prepare daily reports while maintaining accurate records and complying with company procedures. This role requires good English, basic Excel skills, and the ability to work under pressure.