Customer Success Manager

Nasoft.eg; Kuwait City; In loco; KWD 10.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Social Insurance

Medical Insurance

Onsite work model

Descrizione del lavoro

Nasoft.eg is seeking an Account Manager with a solid accounting background to manage long-term client relationships and ensure precise account management. The role involves coordinating between clients and internal teams and handling invoices, payments, and reconciliations.

The candidate should have strong communication skills, be highly organized, and comfortable working with international clients and multi-currency accounts.

Competenze

• Bachelor's degree in Business Administration or related field.
• 2-3 years of experience in Sales Account Manager or similar role.
• Good command of English (written and spoken).
• Experience with international clients and multi-currency handling.
• Experience with CRM/ERP/accounting software is a plus.

Mansioni

• Manage and maintain strong relationships with assigned clients.
• Be the main point of contact for account-related matters.
• Follow up on invoices, payments, balances, and collections.
• Prepare, review, and track invoices and statements.
• Monitor client accounts and maintain accurate financial records.
• Perform reconciliations and resolve discrepancies when needed.
• Coordinate with Finance and Accounting to resolve billing issues.
• Handle inquiries on invoices, payments, balances, and statements.
• Prepare regular account reports and status updates.
• Ensure confidentiality and accuracy of client data.

Conoscenze

Strong communication

Interpersonal skills

Accounting principles

Invoicing & payments

Account reconciliation

Organization & detail-orientation

Multi-account management

English proficiency

Formazione

Bachelor's degree in Business Administration

Strumenti

Microsoft Excel

ERP systems

Descrizione del lavoro

Nasoft is hiring for one of its clients, a leading company specializing in Accounting and ERP Services.

We are currently looking for a detail-oriented and client-focused Account Manager with a strong accounting background to manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams.

The ideal candidate will have strong communication and interpersonal skills, along with a solid understanding of accounting principles, invoicing, payments, and account reconciliation. The candidate should also be highly organized, detail-oriented, and capable of effectively managing multiple client accounts and priorities.

Key Responsibilities

• Manage and maintain strong, professional relationships with assigned clients
• Act as the main point of contact for clients regarding account-related matters
• Follow up with clients on invoices, payments, outstanding balances, and collections
• Prepare, review, and track invoices and account statements
• Monitor client accounts and ensure accurate and up-to-date financial records
• Perform account reconciliations and identify discrepancies when needed
• Coordinate with the Finance and Accounting teams to resolve payment and billing issues
• Follow up on overdue payments and maintain accurate records of collection activities
• Handle client inquiries related to invoices, payments, balances, and account statements
• Prepare regular account reports and provide updates on account status
• Ensure all client transactions and account information are properly documented
• Support the preparation of financial reports and account summaries when required
• Identify potential account issues and elevate them to the relevant team when necessary
• Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience
• Maintain confidentiality and accuracy when handling client and financial information

Requirements

• Bachelor's degree in Business Administration, or a related field
• 2-3 years of relevant experience in Sales Account Manager or a similar role
• Strong communication and client relationship management skills
• Excellent follow-up and organizational skills
• Strong attention to detail and accuracy
• Good analytical and problem-solving skills
• Proficiency in Microsoft Excel and accounting/ERP systems
• Ability to manage multiple accounts and priorities effectively
• Good command of English, both written and spoken
• Previous experience in a client-facing role
• Experience working with international clients or handling accounts in different currencies
• Experience with CRM, ERP, or accounting software
• Strong negotiation and follow-up skills, particularly in payment collection

Benefits

• Working days : 5 days / week
• Working hours : 8h
• Social Insurance Provided
• Medical Insurance provided
• Working Model : Onsite
• Working Location : Kuwait