Collection Agent

Alghanim Industries - Food and Beverage; Gouvernement Hawalli; On-site; KWD 7,800 - 12,000; Full time

Job summary

Alghanim Industries - Food and Beverage is seeking a collections coordinator to manage overdue accounts in Kuwait. The role involves daily calls, field visits, and sending warning letters while maintaining client confidentiality.

The successful candidate will locate customer details, coordinate with the Team Leader, and ensure timely follow-up across all customer categories, upholding professional communication and issue resolution.

Qualifications

• Team player with ability to collaborate effectively in a busy collections environment.
• Familiar with Kuwait locations to assist in issuing warning letters.
• Ability to research and locate information about individuals in Kuwait.
• Strong negotiation and communication skills with diverse customers.

Responsibilities

• Make daily telephone calls to overdue customers.
• Request Team Leader to SMS as needed.
• Highlight issues to Team Leader for resolution.
• Do field visits to deliver warning letters at customer locations.
• Send faxes to customer workplaces.
• Maintain follow-up notes on customer payments.
• Respond to customer queries promptly.
• Gather new customer contact data for system updates.
• Maintain confidentiality of customer database.
• Daily communication with customers across categories.
• Identify skipper cases and report to Team Leader.
• Update daily paid status of customers.
• Foster a positive team spirit.
• Prepare all collection and follow-up activities.

Skills

Team player

Kuwait area knowledge

Research & investigation

Negotiation/communication

Pressure handling

Job description

Long Description

Job Summary

Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.

Job Responsibilities

• Make daily telephone calls to overdue customers
• Request Team Leader to SMS as may be required time to time
• Highlight issues to Team Leader to resolve issues
• Make field visit to deliver warning letter to customer home or work place
• Send Faxes to customer work place
• Make follow-up notes on customer payment
• Response to customer query
• Get new customer contact data through various search and give it to Team Leader for update in system
• Maintain confidentiality of customer database
• Daily communication with our customers in all categories.
• Identify skipper cases and share the details to Team Leader
• Make a daily update to see which customers have been paid
• Broadcast the positive spirit among team members
• Work and prepare all the collection and follow-up customers

Candidate Requirements

• Good team player
• Familiar with kuwait places to help in warning letter
• Skills of research and investigate and should be easy to find any person live in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different Customers