Client Relations Officer

Zad; Kuwait City; On-site; KWD 5,600 - 10,000; Full time

Job summary

ZAD in Kuwait City invites applications for a full-time, on-site Client Relations Officer (Call Center). You will manage client relationships, handle inbound and outbound calls, address inquiries, resolve issues, and ensure customer satisfaction through clear communication.

Work 5 days a week, 8 hours daily with rotating shifts; morning shift available for females. A local accent is required to communicate effectively with clients. ZAD supports growth and development for ambitious team members.

Responsibilities

• Manage client relationships
• Handle inbound and outbound calls
• Address inquiries
• Resolve issues
• Ensure customer satisfaction through effective communication and service delivery

Job description

ZAD is the brainchild of a group of young, passionate Kuwaiti financial professionals driven by a vision of fostering a culture of investment in Kuwait. And for this team, Zad began as a means to answer a need in the market: the need to make investment an accessible concept and viable choice for a broader audience

Role Description

This is a full-time, on-site Call Center role for a Client Relations Officer at Zad in the Kuwait City Metropolitan Area. The Client Relations Officer will be responsible for managing client relationships, handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and service delivery.

• Work Schedule: 5 days a week
• Working Hours: 8 hours per day, rotating shifts (Only morning shift for females)
• Language: A local accent is required for effective communication with clients

ZAD supports growth and high potential team members. We will provide support to talented and ambitious team members to achieve their career goals.