CCaaS Solution Architect — Enterprise Transformation (Remote)

BELVEDERE; Kuwait; Remote; KWD 28,000 - 40,000; Full time

Benefits offered by this job

Travel and accommodation covered

Remote-first with on-site delivery

Job summary

BELVEDERE is seeking a Solution Architect to lead a cloud CCaaS transformation for a major client. You will own the end-to-end architecture, define technical blueprints, and guide integration across CRM, middleware, and APIs in a remote-first, contract engagement.

This six-month assignment includes on-site delivery in Kuwait when required and travel accommodations. You will work with a specialist consultancy delivering enterprise-scale customer experience transformations using AI-enabled

Qualifications

• Proven experience as Solution Architect on enterprise cloud CCaaS implementations.
• Deep integration architecture background with CRM, REST and SOAP APIs.
• Experience creating technical blueprints and governance artefacts.
• Expertise across omnichannel including voice, IVR, digital channels.
• Excellent client-facing communication skills.
• Desirable TOGAF certification or AI-led CX exposure; Arabic language ability.

Responsibilities

• Own end-to-end solution architecture for the target CCaaS platform.
• Produce technical blueprints and design documentation.
• Support client-led RFP processes by defining technical requirements and evaluation criteria.
• Design integration architecture across CRM, source systems, middleware and APIs.
• Lead technical governance covering architectural decisions, standards and design authority.
• Manage technical risk identification and mitigation throughout the programme.
• Provide technical assurance through testing phases and go-live readiness activities.
• Act as senior technical adviser to client stakeholders and project leadership.

Skills

Solution architecture

CCaaS platforms

Genesys Cloud

Amazon Connect

NICE CXone

APIs (REST/SOAP)

Integration design

Technical governance

Omnichannel

Arabic language ability

Education

TOGAF certification

Tools

CRM systems

Job description

BELVEDERE is seeking a Solution Architect to lead a cloud CCaaS transformation for a major client. You will own the end-to-end architecture, define technical blueprints, and guide integration across CRM, middleware, and APIs in a remote-first, contract engagement.

This six-month assignment includes on-site delivery in Kuwait when required and travel accommodations. You will work with a specialist consultancy delivering enterprise-scale customer experience transformations using AI-enabled