Cashier

Alghanim Industries, Inc.; Kuwait; On-site; KWD 2,800 - 4,500; Full time

Job summary

Alghanim Industries, Inc. in Kuwait is seeking a friendly Customer Service Associate to support in-store payments, assist shoppers at the POS, and promote products and services.

You will handle cash and card transactions, ensure accurate balancing at shift end, explain return policies, maintain a tidy checkout area and deliver a positive checkout experience for every customer. Candidates should be well presented, possess strong communication skills and be comfortable working in a fast-paced

Qualifications

• Experience delivering friendly customer service in a retail setting.
• Comfortable handling cash and processing payments accurately.
• Ability to explain return and exchange policies clearly.
• Willingness to work in a fast-paced store environment.

Responsibilities

• Greets customers with a smile and assists with needs.
• Identifies customer needs and provides accurate product information.
• Processes cash and card payments at the POS accurately.
• Balances cash, vouchers and receipts at shift end.
• Explains the store's return & exchange policy to customers.
• Keeps the checkout area clean and organized.

Skills

Cash handling

Customer service

Communication skills

Greeting customers

Tools

POS terminal

Job description

Select how often (in days) to receive an alert:

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

Job Responsibilities

Customer Service

• Acknowledges customers with greeting and smiling
• Being constantly presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Assists customers with packing when necessary/guides customer to delivery area
• Takes extra care in handling customers’ purchases
• Provides customers with accurate information
• Ensures customer’s info. updated and offers forwarding invoices via email
• Explains return & exchange policy
• Obtains excellent and updated knowledge of all products & services
• Being aware of all in-store promotions; discounts, credit, coupons and etc…
• Promotes gift cards with focus on customer benefits
• Promotes warranty programs highlighting its benefits to customers (if applicable)
• Promotes Telly cards explaining features, options and benefits

Operations

• Expedites customer payments effectively in an efficient manner
• Applies all POS procedures as instructed by store management.
• Maintains cash desk / packing area always clean and tidy
• Follows organizational rules and regulations / Policy & Procedures
• Follows company’s safety and security procedures
• Handles cash/credit payments and accurately counts customers’ money
• Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Masters computer applications in finalizing customers’ payments