Call Center & Operations - SRVME APP

SRVME APP; Kuwait City; On-site; KWD 2,800 - 5,000; Full time

Job summary

SRVME in Kuwait is seeking a Call Center Representative to be the first point of contact for customers. You will handle inquiries, provide service information, and resolve issues with a customer-first approach.

The role requires excellent communication in English and Arabic, the ability to multitask, and proficiency with CRM systems. This is a full-time on-site position based in Kuwait with rotating shifts.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center is an advantage.
• Fluent in English and Arabic with strong verbal communication.

Responsibilities

• Answer incoming calls and messages promptly and professionally.
• Provide accurate information about SRVME’s services.
• Handle customer complaints, resolve issues, and escalate complex cases when necessary.
• Record customer interactions and update CRM systems with detailed notes.
• Follow up with customers to ensure satisfaction and service quality.
• Meet performance targets including call-handling time, customer satisfaction, and resolution rates.
• Collaborate with other departments to ensure smooth delivery service.

Skills

Customer service

English & Arabic communication

Multitasking

Time management

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Location: Kuwait

Company: SRVME

Job Purpose

The Call Center Representative will serve as the first point of contact for customers, handling inquiries, providing information, and resolving issues efficiently. This role requires excellent communication skills, patience, and a customer-first attitude to ensure a positive service experience.

Key Responsibilities

• Answer incoming calls and messages and respond to customer inquiries promptly and professionally.
• Provide accurate information about SRVME’s services.
• Handle customer complaints, resolve issues, and escape complex cases when necessary.
• Record customer interactions and update CRM systems with detailed notes.
• Follow up with customers to ensure satisfaction and service quality.
• Meet performance targets including call-handling time, customer satisfaction, and resolution rates.
• Collaborate with other departments to ensure smooth delivery service.

Qualifications & Skills

• High school diploma or equivalent
• Previous experience in customer service or call center roles is an advantage.
• Strong verbal communication skills in English & Arabic.
• Ability to multitask, manage time effectively, and work under pressure.
• Problem-solving mindset with attention to detail.
• Basic computer literacy and familiarity with CRM systems.

Work Environment

• Full-time position based in Kuwait.
• Rotational shifts may apply, including evenings and weekends.
• Professional and supportive team environment.