Area Coach - Krispy Kreme

Americana Restaurants; Kuwait City; On-site; KWD 19,000 - 37,000; Full time

Job summary

Americana Restaurants seeks an Area Coach to lead and optimize performance across multiple Kuwait-based restaurants. You will drive operational excellence, people development, and financial results while maintaining brand standards and a guest-first culture.

The role requires 5–10 years in restaurant operations with 3–5 years in multi-unit management, strong leadership, and fluency in English. Arabic is an advantage; weekend/evening work may be required.

Qualifications

• Bachelor's degree in business administration or Hospitality Management.
• Minimum 5–10 years of restaurant operations experience, with 3–5 years in multi-unit management in QSR.
• Strong leadership, people management, and coaching skills.
• Proven track record of achieving financial and operational targets.
• Excellent communication, problem-solving, and decision-making abilities.
• High business acumen with strong analytical skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Fluency in English; Arabic is an advantage.

Responsibilities

• Lead multiple restaurants to deliver operational excellence and brand standards.
• Develop Restaurant General Managers and teams; build succession pipelines.
• Achieve sales, profit, and cost targets; monitor labor and food costs.
• Drive guest-first service and monitor customer feedback for improvements.
• Uphold brand compliance and company policies in all interactions.

Skills

Leadership

People management

Coaching

Communication

Problem-solving

Decision-making

Analytical skills

MS Office

English fluency

Education

Bachelor's degree in business administration

Bachelor's degree in Hospitality Management

Tools

MS Office

Job description

Role Purpose

The Area Coach is responsible for leading and managing multiple restaurants within the assigned territory to deliver operational excellence, financial results, and outstanding customer experience. This role ensures compliance with company standards, drives people development, and executes business initiatives aligned with organizational goals.

Key Responsibilities

1. Operations Excellence

• Ensure all restaurants consistently deliver high-quality food, service, and cleanliness in line with brand standards.
• Monitor compliance with operational procedures, health & safety, and food safety regulations.
• Conduct regular store visits to review performance, identify opportunities, and support Restaurant General Managers (RGMs).

2. People Leadership & Development

• Lead, coach, and develop Restaurant General Managers and their teams to achieve business objectives.
• Build a strong talent pipeline by identifying high-potential employees and supporting succession planning.
• Promote a positive culture of teamwork, recognition, and accountability.

3. Financial & Business Performance

• Achieve sales, profit, and cost targets across all restaurants in the assigned area.
• Monitor and control key performance metrics such as labor cost, food cost, and productivity.
• Support new store openings and ensure smooth execution of business initiatives.

4. Customer Experience

• Drive a guest-first culture to ensure exceptional service delivery.
• Actively monitor guest feedback and implement action plans to improve customer satisfaction scores.

5. Brand & Compliance

• Ensure brand standards are consistently implemented and maintained.
• Uphold company policies, procedures, and operational frameworks.
• Represent the brand and company values in all interactions with internal and external stakeholders.

Experience, Qualifications, Skills:

• Bachelor's degree in business administration, Hospitality Management.
• Minimum 5-10 years of experience in restaurant operations, with at least 3-5 years in a multi-unit management role in the QSR industry.
• Strong leadership, people management, and coaching skills.
• Proven track record of achieving financial and operational targets.
• Excellent communication, problem-solving, and decision-making abilities.
• High level of business acumen with strong analytical skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Fluency in English (Arabic is an advantage).

Other Requirements:

Flexible to work on weekends, evenings, and holidays as required by business needs