Area Manager - Local

Arbete Careers; Kuwait City; On-site; KWD 13,392 - 20,088; Full time

Job summary

A leading café group in Kuwait is seeking an experienced Area Manager to supervise multiple branches within its fast-casual concept. The ideal candidate will have a minimum of 3-5 years in food and beverage operations, showcasing strong leadership and communication skills, while ensuring consistent operational standards and guest satisfaction. This role offers the opportunity to drive operational excellence in a rapidly expanding environment.

Qualifications

• Minimum 3-5 years of experience in F&B operations with multi-branch supervision.
• Good understanding of café/restaurant operations, service standards, and food production.

Responsibilities

• Oversee day-to-day operations of multiple assigned branches.
• Monitor sales performance and highlight opportunities for improvement.
• Maintain high standards of customer service across all branches.
• Ensure consistency in food preparation and presentation.
• Conduct periodic store audits for compliance and cost control.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Time Management

Education

Diploma or Bachelor's degree in Hospitality, Business, or a related field

Job description

Position Name :Area manager

One of our clients in the restaurant & hospitality industry-afast-growing, chef-driven café group is looking for an Area Manager to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base.

Position Summary

The Area Manager is responsible for supervising and steering the performance of multiple branches within our clients fast-casual café concept. This role safeguards consistent operational standards, product quality, customer satisfaction and financial results across every assigned location. By combining rigorous process control with hands‑on leadership, the Area Manager keeps each unit efficient, profitable and ready for the brand's aggressive expansion plan.

Location: Kuwait

Years of Experience: Minimum 3-5 years of experience in F&B operations with multi-branch supervision.

Education: Diploma or Bachelors degree in Hospitality, Business, or a related field.

Department: Operations

Reports To: Operations Manager / General Manager

Supervises: Branch Supervisors, Team Leaders, Service & Kitchen Staff

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

https://www.arbetecareers.com/Candidate-Portal

Job Description:

1. Multi-Branch Operational Control

• Oversee day-to-day operations of multiple assigned branches.
• Ensure each branch follows company SOPs related to service, quality, hygiene, and safety.
  
• Conduct regular branch visits to monitor operational performance, cleanliness, and staff adherence.
• Assist in implementing new policies, menu updates, promotions, and operational changes.

2. Business Performance & Growth Support

• Monitor sales performance of each branch and highlight opportunities for improvement.
• Support marketing and promotional activities to increase branch traffic and revenue.
• Analyze branch reports, daily sales summaries, and operational challenges.
• Ensure each branch meets its monthly sales targets and operational KPIs.

3. Staff Supervision & Leadership

• Guide Branch Supervisors and team leaders to ensure effective team performance.
• Support HR and Operations in resolving employee concerns, discipline, and performance issues.
• Conduct regular staff meetings and coaching sessions to enhance knowledge and productivity.
• Ensure proper scheduling, manpower distribution, and attendance compliance across branches.

4. Service Quality & Guest Satisfaction

• Maintain high standards of customer service across all assigned branches.
• Address escalated customer complaints and implement corrective actions.
• Review customer feedback and ensure service improvement plans are executed.

5. Food Quality & Production Oversight

• Ensure consistency in food preparation, recipe standards, and presentation.
• Monitor kitchen operations, production flow, and hygiene compliance.
• Work closely with the Head Chef and kitchen teams for quality assurance and production control.

6. Inventory, Cost Control & Audits

• Monitor branch inventory levels and ensure proper stock usage.
• Reduce wastage through effective monitoring and operational discipline.
• Review daily and weekly inventory reports from branches.
• Conduct periodic store audits for compliance, stock accuracy, and cost control.

7. Safety, Hygiene & Maintenance

• Ensure all branches strictly follow food safety, sanitation, and cleanliness standards.
• Report maintenance issues and coordinate timely repairs.
• Ensure staff follow company policies and local municipality regulations.

8. Reporting & Documentation

• Submit weekly area performance reports to the Operations Manager.
• Ensure timely submission of attendance, incident reports, sales reports, and inventory documents.
• Highlight operational gaps and propose improvement plans.

Qualifications

• Strong leadership, communication, and organizational skills.
• Good understanding of café/restaurant operations, service standards, and food production.
• Ability to work under pressure and manage multiple branches efficiently.

Personal Competencies

• Leadership & People Management
• Operational Excellence
• Problem Solving & Decision Making
• Customer Service Orientation
• Time Management
• Attention to Detail
• Professional Communication

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.