Account Manager - Restaurants

Snoonu; Kuwait City; On-site; KWD 18,000 - 30,000; Full time

Benefits offered by this job

Global vibes

Brain boosters

Builder’s playground

Flexible time off

Agile everything

Job summary

Snoonu is seeking an Account Manager – Restaurants to own a portfolio of Kuwait-based restaurant partners, build strong relationships, and be the primary point of contact on the Snoonu platform. You will monitor performance metrics such as orders and GMV, identify growth opportunities, plan promotions, and collaborate with Marketing, Operations, and Finance to drive revenue.

Fluent in Arabic and English, 2–4 years in account management or sales, and a data-driven, proactive mindset will help you

Qualifications

• 2–4 years in account management or similar roles.
• Experience with restaurants or F&B preferred.
• Strong communication and consultative skills.
• Commercial mindset to identify revenue opportunities.
• Data-driven with ability to translate metrics into actions.
• Strong negotiation and presentation skills.
• Highly organized with ability to manage many accounts.
• Fluent in Arabic and English.

Responsibilities

• Own and manage a portfolio of restaurant partners across Kuwait.
• Build strong relationships and be the primary contact for partners.
• Monitor performance metrics such as orders, GMV, conversion, ratings, and engagement.
• Identify growth opportunities and work with partners to improve performance.
• Plan promotions, campaigns, and menu updates to drive sales.
• Identify upsell and cross-sell opportunities.
• Resolve partner issues and escalations promptly.
• Conduct business reviews with partners on performance and growth.
• Support onboarding, engagement, and adoption of Snoonu’s platform and commercial solutions.
• Collaborate with Marketing, Operations, Finance, and Partner Support.
• Stay updated on Kuwait F&B market and trends to identify new opportunities.

Skills

Account management

Sales

Partner success

Communication

Data analysis

Negotiation

Time management

Bilingual Arabic/English

Strategic thinking

Tools

CRM tools

Job description

Welcome to Your Next Adventure! Join Snoonu’s Commercial Team in Kuwait and take ownership of our growing network of restaurant partners. As an Account Manager – Restaurants, you will be the main point of contact for restaurant partners on the Snoonu platform — building strong relationships, driving partner performance, and identifying opportunities to grow their business.

This role is ideal for someone who is passionate about building long-term partnerships, understands the restaurant and food delivery landscape, and enjoys turning strong relationships into measurable business results.

What You’ll Get Your Hands On

• Own and manage a portfolio of restaurant partners across Kuwait
• Build strong, long-term relationships with restaurant partners and serve as their primary point of contact
• Monitor partner performance metrics such as orders, GMV, conversion, ratings, and customer engagement
• Proactively identify growth opportunities and work with partners to improve their performance on the Snoonu platform
• Work closely with restaurant partners to plan promotions, campaigns, menu updates, and other initiatives that drive sales
• Identify opportunities for upselling, cross-selling, and increasing partner investment on the platform
• Resolve partner issues, escalations, and operational challenges quickly and professionally
• Conduct regular business reviews with partners to align on performance, targets, and growth plans
• Support partner onboarding, engagement, and adoption of Snoonu’s platform and commercial solutions
• Collaborate with internal teams including Marketing, Operations, Finance, and Partner Support to ensure partner success
• Stay updated on the Kuwait F&B market, competitor activity, and restaurant trends to identify new commercial opportunities

The Magic You Bring

• 2–4 years of experience in account management, sales, partner success, business development, or client relationship roles
• Experience working with restaurants, F&B, food delivery, e-commerce, or a similar industry is preferred
• Strong communication and interpersonal skills with a consultative approach to managing partners
• Commercial mindset with the ability to identify and drive revenue and growth opportunities
• Data-driven mindset, comfortable analyzing performance metrics and translating them into actionable recommendations
• Strong negotiation and presentation skills
• Highly organized, proactive, and able to manage a large portfolio of accounts simultaneously
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment
• Strong ownership, accountability, and attention to detail
• Fluent in Arabic and English, both written and spoken

Bonus Points If You Have

• Prior experience with a food delivery platform, super app, marketplace, or e-commerce company
• Existing relationships with restaurant owners, groups, or F&B decision-makers in Kuwait
• Familiarity with performance dashboards, CRM tools, or data analytics platforms
• Experience managing commercial targets, partner budgets, promotions, or revenue growth
• Strong knowledge of the Kuwait restaurant and F&B market

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.