Mid Market Account Manager

Deliveroo; Kuwait City; Hybrid; KWD 19,000 - 37,000; Full time

Job summary

Deliveroo in Kuwait seeks an Account Manager to oversee a portfolio of restaurant partners, focusing on Local Gems and national chains, driving growth through data-driven insights.

You will collaborate with marketing, operations, and commercial teams to improve performance, negotiate with partners, and deliver excellent customer experiences. Fluency in English and Arabic is required.

Qualifications

• 3–5 years in a commercial role in a fast-paced environment.
• Strong data interpretation and storytelling with data.
• Proven ability to identify growth opportunities and drive initiatives.
• Excellent relationship management and stakeholder engagement skills.
• Fluent in English and Arabic, with strong communication abilities.

Responsibilities

• Manage a portfolio of Deliveroo's Kuwait restaurant partners, maintaining and growing relationships with high-sales volume drivers and global brands.
• Lead the delivery agenda with partners, define initiatives, and drive sustainable growth for both Deliveroo and partners.
• Oversee day-to-day account management, negotiate, and develop long-term partner plans with Restaurant Partners.
• Monitor operational metrics and support partners in improving service quality.
• Drive adoption of Deliveroo marketing tools, promotions, and campaigns.
• Support partner onboarding and expansion onto the Deliveroo platform.
• Resolve day-to-day issues independently, escalating when necessary for complex problems.
• Collaborate cross-functionally with Marketing and Operations on new projects and initiatives.

Skills

Commercial experience

Data analysis

Relationship management

Stakeholder engagement

English and Arabic fluency

Microsoft Office

G-Suite

Tools

Microsoft Office

G-Suite

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo's marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.

The Team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they're fun, personable, and great at building exceptional relationships.

Role Overview

As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.

What You’ll Be Doing

Here’s what your day-to-day might look like:

• Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands. You will maintain and grow relationships with these partners.
• Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
• Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner.
• Monitor operational metrics and support partners in improving service quality
• Drive adoption of Deliveroo marketing tools, promotions, and campaigns
• Support partner onboarding and expansion onto the Deliveroo platform
• Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary
• Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward

What You’ll Need to Thrive

• Minimum of 3-5 years of experience in a commercial role in a fast-paced environment
• Commercial mindset with the ability to identify growth opportunities
• Very data-conversant with an ability to utilise and analyse data to tell a story
• Great organisational skills with excellent team-player qualities
• Strong relationship management and stakeholder engagement skills
• Problem-solving mindset and ability to navigate operational challenges
• Enjoy working in a constantly evolving environment
• Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practices
• Proficient with G-Suite
• Strong knowledge of the restaurant industry is a plus
• Fluency in English and Arabic is a must

Why Join Us?

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We're food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to:

• Solve meaningful problems at real scale
• Work on a complex, always-on marketplace that impacts millions every day.
• See your impact, fast
• Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership environment.
• Grow through challenge and ownership
• Take on big, ambiguous problems and accelerate your career with strong support.

A culture built for builders: High standards, collaboration, flexible working, and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.

If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!

Voluntary Self-Identification

These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference, and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that.

Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts.