Account Manager

The-Taken-Seat; Kuwait; On-site; KWD 17,000 - 28,000; Full time

Job summary

The-Taken-Seat in Kuwait is seeking a Sales / Account Manager to drive customer success and grow our GCC client base for our cloud HRMS solutions.

You will manage onboarding, identify upsell opportunities, and work with internal teams to ensure a superior client experience. Arabic and English fluency and a Kuwait driving license are required.

Qualifications

• Minimum 4 years of experience in Sales, Account Management, Customer Success, CRM, Client Services, or B2B SaaS environments.
• Strong communication skills.
• Strong stakeholder management skills.
• Strong problem-solving skills.
• Fluent in Arabic and English.
• Good knowledge of the GCC market.
• Experience in HRMS, SaaS, software solutions, or related technology sectors is a strong advantage.
• Must be located in Kuwait.
• Must have a valid Kuwait driving license.
• Customer-focused with a passion for building strong client relationships.

Responsibilities

• Manage and grow relationships with clients across the GCC.
• Drive customer onboarding, adoption, and retention.
• Identify upselling and cross-selling opportunities.
• Act as a trusted advisor to clients and support their business goals.
• Collaborate with internal teams to deliver an exceptional customer experience.
• Build and maintain strong, long-term client partnerships.
• Understand client needs and help them get the most value from our HRMS solutions.

Skills

Sales

Account Management

Customer Success

CRM

B2B SaaS

Communication

Stakeholder Management

Problem Solving

Arabic

English

GCC Market

Job description

Sales / Account Manager – GCC

Location: Kuwait

Experience: Minimum 4 years

Languages: Arabic & English

Driving License: Valid Kuwait driving license required

Job Description

Are you passionate about building strong client relationships, driving customer success, and helping businesses get the most out of technology?

We’re looking for a motivated and customer-focused Sales / Account Manager to join our growing team and support the continued success of our cloud-based HRMS solutions across the GCC region.

Key Responsibilities

• Manage and grow relationships with clients across the GCC.
• Drive customer onboarding, adoption, and retention.
• Identify upselling and cross-selling opportunities.
• Act as a trusted advisor to clients and support their business goals.
• Collaborate with internal teams to deliver an exceptional customer experience.
• Build and maintain strong, long-term client partnerships.
• Understand client needs and help them get the most value from our HRMS solutions.

Skills

Skills & Requirements

• Minimum 4 years of experience in Sales, Account Management, Customer Success, CRM, Client Services, or B2B SaaS environments.
• Strong communication skills.
• Strong stakeholder management skills.
• Strong problem-solving skills.
• Fluent in Arabic and English.
• Good knowledge of the GCC market.
• Experience in HRMS, SaaS, software solutions, or related technology sectors is a strong advantage.
• Must be located in Kuwait.
• Must have a valid Kuwait driving license.
• Customer-focused with a passion for building strong client relationships.
• Ability to work effectively in a fast-paced environment.
• Strong interest in technology and helping businesses make the most of technology solutions.

Ideal Candidate

The ideal candidate is someone who enjoys building long-term client partnerships, understands the GCC market, and has experience in sales, account management, customer success, or B2B SaaS. They should be confident in communicating with clients, identifying opportunities, solving problems, and working collaboratively with internal teams.

If you thrive in a fast-paced environment and enjoy building long-term client partnerships, we’d love to hear from you.