Student Admissions & Operations Assistant

usf.edu

Tampa (FL)

On-site

USD 19,000 - 22,000

Full time

14 days+

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Job summary

The University of South Florida in Tampa is seeking a Customer Care Team member to support front desk, call center, and campus-wide recruitment efforts.

You will help prospective students and families navigate the application process, perform document handling, mailings, and routine administrative tasks, with a Monday–Friday 8:00am–5:00pm schedule.

This role emphasizes strong customer service, organization, and the ability to lift up to 25 pounds as part of general office duties.

Qualifications

Candidate must demonstrate general office skills.
Must be able to lift at least 25 pounds.

Responsibilities

Aid in the staffing of the Customer Care Team front desk or Call Center. Provide an excellent level of customer service while maintaining a professional interaction.
Assist the Domestic recruitment teams. Interact with Admission recruiter/advisors and their respective student prospect/applicants.
Explain and aid students and parents in the various parts of the application process and steps to become an enrolled student.
Make outgoing calls to prospective, applied and admitted students who have expressed an interest in attending USF.
Assist Data Management team with document management. Scan, image, and verify application materials received.
Assist Mail Center team with mailing information to new as well as prospective students. Prepare information packets, fold letters, stuff envelopes, make photocopies, deliver and pack boxes and maintain a log of all materials sent.
Perform other duties and special projects as assigned by office staff.
Position details: Work schedule - Monday to Friday 8:00am-5:00pm and potential additional daytime hours

Skills

Customer service

Office skills

Communication

Job description

The University of South Florida in Tampa is seeking a Customer Care Team member to support front desk, call center, and campus-wide recruitment efforts.

This role emphasizes strong customer service, organization, and the ability to lift up to 25 pounds as part of general office duties.

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