Enrollment Management Specialist

University of South Florida; Tampa (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance for employees

Job summary

University of South Florida is seeking an Enrollment Management Specialist to support education abroad recruitment and marketing. You will be the first point of contact, guiding students through program options and enrollment steps, and you will manage lead data entry to support the recruitment pipeline.

You will help plan recruitment events, coordinate schedules, and assist the team with outreach to prospective students, applying a strong focus on frontline service and timely follow-ups.

Qualifications

• Bachelor's degree in an appropriate related field; or a High School diploma with a minimum of three years of directly related experience.
• Preferred: Experience in sales or customer support.
• Degree Equivalency: Four years of direct experience for a bachelor’s degree.

Responsibilities

• Greets prospective and current education abroad students and provides frontline information and advice on programs and admissions.
• Assists with planning recruitment events; books space, manages calendars, coordinates staff at campus events.
• Maintains lead data and status in university systems; follows up with prospective students.
• Supervise student employees involved in recruitment efforts.
• Performs other duties as assigned.

Skills

Customer service

Sales experience

Data entry

Education

Bachelor's degree

High School diploma with 3 years experience

Job description

Organizational Unit

USF World is led by a VP and is comprised of units across Tampa, and St. Petersburg devoted to promoting education abroad, international student recruitment and admissions, support services for international students and scholars, the management of international partnerships, international travel risk and safety services, management of Peace Corps programming, tracking and documenting international research collaborations and the global footprint of faculty, students and staff, international alumni development and outreach, and the marketing and communication of USF World programs and initiatives. Comprising a total of over 100 employees & a budget of approximately $11.3 M, clients are USF faculty developing international academic experiences, curriculum, and research collaborations, administrators promoting the global priorities of USF, staff responsible for supporting international activities across campuses, colleges, and other units, current and prospective students coming to USF from other countries, and U.S. students seeking global experiences as well as university partners from abroad. Community partners include local, state, national, and international leaders of government and public and private organizations, including other institutions of higher ed, military, business, and industry.

Job Description

Organizational Unit

USF World is led by a VP and is comprised of units across Tampa, and St. Petersburg devoted to promoting education abroad, international student recruitment and admissions, support services for international students and scholars, the management of international partnerships, international travel risk and safety services, management of Peace Corps programming, tracking and documenting international research collaborations and the global footprint of faculty, students and staff, international alumni development and outreach, and the marketing and communication of USF World programs and initiatives. Comprising a total of over 100 employees & a budget of approximately $11.3 M, clients are USF faculty developing international academic experiences, curriculum, and research collaborations, administrators promoting the global priorities of USF, staff responsible for supporting international activities across campuses, colleges, and other units, current and prospective students coming to USF from other countries, and U.S. students seeking global experiences as well as university partners from abroad. Community partners include local, state, national, and international leaders of government and public and private organizations, including other institutions of higher ed, military, business, and industry.

Position Summary

The Enrollment Management Specialist plays a key role in supporting the recruitment and marketing efforts of the education abroad team. Acting as the first point of contact, this position handles initial inquiries via phone, email, and walk-ins, guides students in selecting program options, and manages lead data entry. Additionally, the role contributes to the planning and coordination of recruitment events. This position reports to the Assistant Director of Marketing and Recruitment for Education Abroad in the Global Learning Office.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu .

Responsibilities

• Greets and/or meets with prospective and current education abroad students. Provides frontline information and advice regarding program offerings and admission requirements and enrollment procedures. Provides information by telephone, correspondence, in person, and e-mail (answers main Education Abroad phone number and email routes calls and emails if appropriate).
• Assists with the planning of recruitment events. Books space, enters event information into BullsConnect and USF World calendars, orders catering, event marketing support. Coordinate scheduling of recruitment staff at campus events.
• Provides recruitment support to the recruitment team. Updates information pertaining to students' recruitment and status using university systems. Assists with lead generation and tracking. Follows up with prospective students (leads).
• Supervise student employees (FWS or OPS) who assist with office coverage or student recruitment efforts.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications: This position requires a Bachelor's degree in an appropriate related field of study; or a High School diploma with a minimum of three years of directly related experience. In a specialized academic area, this position may require or prefer a degree in that field of study. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience,

Preferred Qualifications: Experience in sales or customer support.

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.