Associate Business Systems Analyst - User Support
Collabera
14 days+
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Job summary
A financial services company is seeking an Associate Business Analyst in San Francisco, CA for a 1+ year contract. The role involves acting as a liaison between clients and technical teams, providing user support for a customer due diligence tool, and analyzing business requirements. Ideal candidates have a Bachelor's degree along with at least 2 years of relevant experience, strong analytical skills, and proficiency in Excel and other PC tools. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced environment.
Qualifications
- 2+ years work experience on a project team, ideally with a financial institution.
- Comfortable working with and training internal customers, call centers, and technical teams.
- Ability to understand and interpret requirements while researching user issues.
Responsibilities
- Act as a liaison between the client area and technical organization.
- Provide first and second level user support for a customer due diligence tool.
- Monitor shared e-mail inbox and ticket escalations.
Skills
Verbal and written communication skills
Analytical skills
Advanced PC skills
Organizational skills
Detail-oriented
Education
Bachelor's degree or equivalent
Tools
Excel
MS Outlook
SharePoint
Job description
A financial services company is seeking an Associate Business Analyst in San Francisco, CA for a 1+ year contract. The role involves acting as a liaison between clients and technical teams, providing user support for a customer due diligence tool, and analyzing business requirements. Ideal candidates have a Bachelor's degree along with at least 2 years of relevant experience, strong analytical skills, and proficiency in Excel and other PC tools. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced environment.
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