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Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)
Job summary
A recruitment agency is seeking a Social Media Ads Representative in Lisbon. This role involves assisting advertisers through email and chat, providing technical support to enhance their advertising experience. Candidates should possess a High School Diploma and be available for shift work. The position offers a relocation package including accommodation and flight reimbursement for eligible candidates.
Benefits
Qualifications
- High School Diploma is mandatory.
- EU citizenship or Portuguese residence card is required.
- Must be available to work in shifts.
Responsibilities
- Assist advertisers by email and chat with post-sales assistance.
- Resolve technical issues and improve the advertising experience.
- Convert email/chat cases into outbound calls for support.
Skills
Education
Job Description:
Join Our Team as an Advertisers Support Specialist!
Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.
As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.
As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients\' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.
Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask. ️️
Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern
Location: Onsite in Lisbon
Training: 15 working days
- Monthly Base Salary of 14 months
Requirements:
- High School Diploma (mandatory)
- EU citizenship or Portuguese residence card (mandatory)
- Availability to work in shifts (mandatory)
- Availability to start soon
RELOCATION PACKAGE WITH ACCOMMODATION AND FLIGHT REIMBURSEMENT FOR:
- Candidates from outside Portugal
- Candidates living 100 Km from Lisbon
Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.
Lunch Relocation Chat Salary Compensation Features Advertising Availability Technical Support Troubleshooting Social Media Email English Training
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.